Tenants To Have Greater Say In The Services They Receive
A review of services for over 16,000 tenants and other service users across the Falkirk Council area has found that they are looking for a greater say in how their Housing Service is delivered.
A meeting of Falkirk Council’s Housing & Social Care committee heard this week (6 November) that the number of Registered Tenants & Residents Organisations had increased from 16 to 18 over the past three years and that greater dialogue was taking place between senior managers & officers within the housing service and tenant & resident representatives.
Following the consultation, a wide range of suggestions were put forward as part of Falkirk Council’s Tenant & Resident Participation Strategy 2013 – 2016, including:
• Increasing the way Falkirk Council’s Housing Services interacts with young people and minority groups.
• Improved information sharing with tenants & residents through briefings, newsletters, forums, conferences and a variety of working groups.
• A menu of options for participation that enables tenants & residents to participate in a way that is meaningful to them.
• More activity to increase participation of tenants & residents using existing and new technologies and to encourage new members for groups.
• Undertaking regular reviews on how the Housing Service engages with tenants & residents to seek their views to improve the services they receive.
Councillor Gerry Goldie, Convener of Housing & Social Care said: “We have learned more about what our tenants and residents need through the formation of these organisations and we are eager to see these develop through this strategy.
“We’re keen to get more people on board so our groups can be more representative of our communities and, in turn, offer a better quality of service.”
“We will also be looking to increase the resources available to bring us in line more with that of other local authorities across the country.”
- Falkirk Council ( 08/11/2012 )