Falkirk Council

Falkirk Council
Telephone: 01324 506070

Get Ready for Winter

Get Ready for Winter

Falkirk Council's winter response plans are in place and preparations are well underway to reduce any impact extreme weather may have on our communities.

We will do as much as we can to continue to deliver our services in adverse weather but there are simple steps you can take to reduce the impact adverse weather can have. These are outlined in the sections below.

Ultimately we want people to continue their normal lives with as little disruption and discomfort as possible. Preparation is crucial when it comes to facing extreme weather.

During times of extreme weather our resources are occasionally stretched. Members of the public are asked to appreciate that we will always strive to continue to deliver our normal services but there can be times when these are disrupted and there can be a delay as we prioritise those who need our help most.

You will always be able to find the most up to date information via our website and via Twitter @falkirkcouncil|.

Contact Centre

During times of severe weather the number of calls to Falkirk Council increases significantly. We will continue to do our very best to answer all of your calls but we ask the public to please bear with us during these times as our helplines can become very busy very quickly, particularly outwith normal working hours. When you call us we will record your enquiry and pass it on to the appropriate service to respond and take action. If your call is relating to an emergency, please call us on one of our 24/7 Helplines below:

Council Emergency Helpline: 01324 503050
Anti Social Behaviour Helpline: 0808 100 3161
Clarence / Roads Helpline: 0800 23 23 23
Gas Maintenance Helpline: 0800 783 1636
Housing Repairs Helpline: 01324 590590

If your call is not an emergency you can email us at contact.centre@falkirk.gov.uk| and we will aim to respond to you by 5pm the next working day or call one of our helplines during normal working hours below:

Falkirk Council general enquiries

  • 01324 506070
  • Monday to Friday
  • 9:00am - 5:00pm

Payment Line

  • 01324 508585
  • Monday to Friday
  • 8:00am - 9:00pm

Waste Management

  • 01324 504444
  • Monday to Friday
  • 8:00am - 9:00pm


Some people struggle when the weather is bad. It's a good idea to think about any family members or neighbours who may need a helping hand if severe weather strikes. Try to have phone numbers handy of anyone you think might appreciate your help and remember to check in on any older neighbours or those who live on their own. You could also offer to lend a hand with grocery shopping or other essential tasks and clear ice or snow from pathways to make getting out easier for vulnerable people. When you are clearing snow try not to clear it on to pavements or the road where it could be a risk to other people. Make sure you deal with any risks snow and ice on your home could cause by removing icicles if you can and remember that if you have a lot of snow on your roof a slight rise in temperature could cause it to slide off rapidly so try to cordon off any areas that may be affected. Leave your car somewhere that doesn't block pavements or roads so pedestrians and gritters can still get through and don't leave bins out on the pavement where they obstruct 3 the footpath.

Snow Clearance

The national 'Ready for Winter' campaign wants to encourage a society where individuals can help themselves and others in their community. There is no law preventing members of the public from clearing the snow and ice on the pavement outside their properties. If members of the public decide to clear snow or ice on public footways in front of their property, our advice is:

  • Do not use hot water. This will melt the snow but may well replace it with black ice, increasing the risk of injury.
  • When clearing snow and ice wear visible clothing and sturdy footwear to provide a good grip.
  • If shovelling snow, take care not to block other footways or road drainage gullies.
  • Spread some salt on the area you have cleared to prevent any ice forming.
  • Don't use too much salt. A little goes a long way.
  • If rain washes the salt away, consider spreading some more before re-freezing takes place.
  • Salt can be purchased from local builders merchants and DIY stores in addition to that provided in Grit Bins, however table salt works just as well.

Slippery floors also pose a serious threat as people enter houses and buildings with snow on their boots which then melts on the floor leading to slippery surfaces. Where possible you should put down additional matting/carpeting or, in the absence of that, some cardboard would do. Please ensure that whatever you do put down does not present a tripping hazard.  

Ready for Winter|
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Contact Us
  • By Post: 
    Falkirk Council
    Municipal Buildings
    West Bridge Street
    FK1 5RS
  • By Telephone:
    01324 506070
  • By Email: