We will demonstrate progress by:
Remaining within the limits of allowable exceedances in each governement air quality target category;
(Figures given are for the total numbers of exceedances.) Increasing the percentage of municipal waste recycled; Increasing the percentage of special uplifts completed within 5 days (statutory); Reducing waste to landfill (Landfill Allowance Target);
Tonnage of biodegradable municipal waste landfilled: Improving our performance in the CIMS assessment index that measures the cleanliness of public spaces; Developing new housing on brownfield land whenever possible, using the annual Scottish Vacant and Derelict Land survey as the first point of reference; Increasing the percentage of vehicle fleet with reduced-emission technology; Maintaining the percentage of our road network requiring maintenance; To ensure we are seen to value learning by providing the best possible environment, we will demonstrate progress by:
Achieving the ratio of computers to pupils in accordance with national guidelines;
Increasing the percentage of schools participating in the ECO schools award or similar accredited environmental award;
Corporate / management indicators
Develop the skills of our workforce and future workforce; Maximising income through collecting Council Tax; Administering Council Tax efficiently;
Maximising income through collecting rent due from Council tenants;
Maximising income through the recovery of housing benefit overpayments (HBO);
Amount of HBO recovered as a percentage of HBO due, including balances brought forward from previous years: Processing benefit claims quickly and without error; Paying invoices without any delay;
In providing a high quality front-line service to our customers, we will demonstrate progress by:
Increasing the percentage of customers served within 15 minutes; Increasing the percentage of telephone calls answered; Increasing the percentage of complaints responded to within seven days; Increasing the percentage of customers that are very satisfied or satisfied with the:
Local area office service; Telephone call handling; Increasing the percentage of responses received by customers within 14 days of written enquiry;