Customer Care Standards
Customer First will provide you with up to date and accurate information.
Customer First will promptly deal with your enquiry in a friendly and professional manner.
Customer First will ask you for feedback and demonstrate how we use it to improve our service.
Customer First will publish our performance in relation to our standards.
Customer First Targets
Our customers are able to contact us by telephone, e-mail and in person.
To ensure that Customer First respond in an appropriate timescale:
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We will answer a minimum of 90% of calls at the first point of contact - of these we will answer 70% within 20 seconds.
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We will respond to 100% of e-mails by 5pm the next working day.
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95% of visitors at the One Stop Shops will be satisfied with the time taken to be attended to.
Performance and customer satisfaction information| for the Customer First Team can be found in the Documents area of this page.