Falkirk Council’s latest tenants' survey has revealed residents living in council accommodation are more satisfied than ever with the services provided to them.
Last December an independent market research company asked 1000 tenants, drawn from a representative sample, a series of questions to gauge how happy they were with the housing services provided by the Council.
The results, which will be officially submitted to the Scottish Housing Regulator at the end of this month (May), highlight satisfaction rates have increased since the last survey in 2016.
Kenny Gillespie, Head of Housing Services, said: “An immense amount of work is being undertaken to transform our Housing Service into a more responsive, innovative, trusted and ambitious service. The results of the latest tenants’ survey highlight that our efforts are moving us in the right direction. However, we understand that this is just the start of our journey. There is more to be done, and we can only achieve our aims as a service by continuing to listen and respond to our tenants.”
All Scottish Registered Social Landlords are required to carry out a tenant satisfaction survey at least once every three years using six set satisfaction questions.
The results of Falkirk Council’s latest tenant satisfaction survey highlight that:
- 92% of respondents were very or fairly satisfied with the overall service provided by their landlord, an increase of 7% since 2016.
- 95% of respondents felt their landlord was very or fairly good at keeping them informed about their services and decisions, an increase of 4% since 2016.
- 93% of respondents were very or fairly satisfied with the opportunities given to them to participate in their landlord’s decision making processes, an increase of 6% since 2016.
- 94% of respondents were very or fairly satisfied with the quality of their home, an increase of 13% since 2016.
- 85% of respondents felt that the rent for their property represents very or fairly good value for money, an increase of 5% since 2016.
- 94% of respondents were very or fairly satisfied with the management of their neighbourhood, an increase of 2% since 2016.
To read the full results of the tenant’s survey visit the Council’s website.
To find out more about Housing Services and its plans for the next five years, you can read the Local Housing Strategy.