Complaints, Comments and Suggestions
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At Falkirk Council we aim to provide high quality services to everyone in our community. We want you to be happy with our services and your comments and opinions play an important part in how we improve our services to you.
Making a formal complaint
You can make a formal complaint:
- Online using the online complaints form
- By emailing contact.centre@falkirk.gov.uk
- In person at your local One Stop Shop
- By phoning 01324 506070
- By faxing 01324 590201
When making your complaint you should give the following information:
- The date.
- Your full name.
- Your address.
- Your contact telephone number.
- A relevant Council Tax or rent number, if appropriate.
Who do I complain to?
Going through the relevant department first will make it easier and quicker to sort out the problem. If you're not sure who to contact, you can telephone our Contact Centre on 01324 506070.
- completing an online fraud referral form
- by phoning the dedicated fraud hotline on 01324 501282
- or by writing to:
Education and Social Work Services
Because of statutory requirements, Education Services and Social Work Services have different complaints procedures in operation.
Education Services
- Any complaints about Education Services should be raised with the headteacher of the school in the first instance.
- If the issue is not resolved, you should then contact the Complaints Officer for Education Services at complaintsofficer.edu@falkirk.gov.uk
Social Work Services
- If your complaint can't be resolved at a local level it will be forwarded to the Complaints Officer for Social Work Services.
The officer can be contacted at complaintsofficer.hsw@falkirk.gov.uk
They will acknowledge receipt within five working days and report the outcome of an investigation within 28 days.
More information is available on the Falkirk Council Website.
Further support is available from the Sensory Centre.