Consumer Advice
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We now work in conjunction with Consumer Direct Scotland, an advice service supported by the Office of Fair Trading.
Initial advice or information should be sought from Consumer Direct Scotland on 08454 040506 or on their website.
If your problem is complex or requires further investigation Consumer Direct will refer your complaint to our specialist Consumer Advisers based at Abbotsford House.
A member of our advice team will then investigate your complaint, offer further advice and where appropriate mediate in your dispute.
Criminal matters will be referred to our enforcement team for further investigation.
More information is available on the Falkirk Council Website.
Further support is available from the Sensory Centre.