Home Repairs
Get the Flash Player to see this video.
Reporting your Council repairs has never been easier and Falkirk Council is reminding all their tenants that they can get in touch using a variety of different ways.
A new online repair and fault reporting system on Falkirk Council’s website is already helping tenants with their requests where simple diagrams guide users through a few simple steps that helps them identify the fault and report it to the housing service.
You can also make morning or afternoon appointments for the repairs service that covers joinery, plumbing, electrical, roofing, glazing, plastering work or a technical inspection.
How to report a repair
You can report a repair in a number of different ways:
- You can report a repair online
- Telephone the Contact Centre on 01324 590590. The Contact Centre opening hours are 8.00am – 9.00pm Monday to Friday.
- Visit, write or email your local Neighbourhood Office/One Stop Shop
Each repair is prioritised as:
- urgent (within five working days)
- non urgent (within 10 working days)
- routine (within 20 working days)
- non-routine (negotiable timescales)
Tenants can also request ‘on the spot’ repairs where the tradesperson (where possible) can carry out small, unscheduled work of the same trade in the property.
Emergency repairs
Emergency Repairs out with office hours (9.00pm – 9.00am Monday to Friday, weekends and public holidays) must be made to our 24 hour Emergency Service by phoning 01324 503 050.
Before you report a repair
If you have a Repairs Book it is a good idea to have a look at this before reporting a repair. The book lists lots of common repair problems and has diagrams to help you explain what the problem is.
If you can give us accurate information about the nature of the repair we can often issue a repair instruction to our contractor without having to inspect the repair. This gets the repair dealt with more quickly and reduces inconvenience to you.
Don’t worry if you don’t have a Repairs Book, staff in our offices will ask you a number of questions to make sure we have all the information we need to action the repair.
Other information
When you report a repair we will also ask:
- your name, address and telephone number
- times when it is suitable for the inspector or contractor to visit
Once the repair has been reported we will:
- record the details of the repair
- tell you what priority the repair is e.g. emergency, urgent or routine
- tell you if an inspection is needed
- issue an instruction to the contractor
Inspections
An inspection might be needed to get more detailed information about the problem and decide on the best course of action.
Carrying out the work
The contractor will contact you to arrange a suitable time for the work to be done. All contractors carry identification and you should ask to see this before you let them into your house.
Quality checks
Random telephone calls and site inspections are carried out to make sure repairs have been completed to a satisfactory standard.
If you are aged 60 or over or disabled with no able-bodied person living with you and you own your own home, you can take advantage of the small repairs service where jobs expected to take no longer than two hours can be carried out. Some typical examples include door repairs and replacing taps.
More information is available on home repairs.