Falkirk Council

Falkirk Council
Telephone: 01324 506070

Online Payment

You can make payments to Falkirk Council via our 24 hour secure Internet Payment System, hosted by Capita Business Services.

Is online payment service safe?

All online card payments are protected by Secure Socket Layer (SSL) with an encryption key length of 128 bits, which is the highest level commercially available. Your payment card details are directly processed by the Payment Management Division of Capita Software Services, a leading provider of secure online payments services to local government, and are neither collected nor accessible by the Council.

What can I pay online?

You can make a variety of payments online such as:

  • Council Tax
  • Rents
  • Rates
  • Sundry Debtors

Under Miscellaneous Payments you can pay for;

  • Publications, for example: Structure Plan
  • Building Warrants
  • Planning Applications
  • Housing Inspections Immigration
  • Registration Services, for example: Birth Certificate
 
What cards can I use to pay online?

Most credit and debit cards are accepted.Please note that credit card payments are limited to £16,000. No limit is applied to debit card payments.

What do I need to make an online payment?

Before you use online payment you will need to have the following information available:

  • Reference Number

Reference numbers vary depending on what you are paying for. Reference numbers can be found on your bill or correspondence from Falkirk Council. More information is available on "Information and Payment Help" page or can be obtained by using "?" beside the Reference Number.

  • Credit or debit card
  • Email address

A receipt can be sent via email, please provide a valid email address to receive a receipt by email.

What if I have trouble making an online payment?

If you experience any problems using the online payment service, please contact 01324 506896 during office hours (9:00 am to 5:00pm, Monday to Fridays) or please send an email to: payment@falkirk.gov.uk|

When will my payment show on the Council's records?

Payments received before 8:00pm on working days will normally be updated to your account the following working day. Payments made at a weekend will be treated as if they were paid on a Monday (i.e. updated on a Tuesday).

Contact Us
  • By Post: 
    Falkirk Council
    Municipal Buildings
    West Bridge Street
    Falkirk
    FK1 5RS
  • By Telephone:
    01324 506070
  • By Email:
    contact.centre@
    falkirk.gov.uk