How we deliver services is changing in Bo'ness

We are changing our services to make sure that those who need them most can access them more easily.

The Bo'ness One Stop Shop will close on Friday 9 December 2016. All the services that are currently provided will be available as an outreach service from other facilities within the town.

We will be able to help with a wider range of enquiries and help customers find additional support with the many other services provided by others.

The Advice and Support Hub will open in Grangemouth on Monday 12 December 2016.

What will change?

Council Advice and Support Hub Advisors will be provide a face to face drop in service within Bo'ness at:

Event Time
Thursday, 14th December 2017
10:30am - 2pm
Bo'ness Library, Bo'ness
Friday, 15th December 2017
10:30am - 2pm
Bo'ness Library, Bo'ness
Monday, 18th December 2017
9am - 12:30pm
WESLO, Bo'ness
Tuesday, 19th December 2017
10:30am - 2pm
Bo'ness Library, Bo'ness
Wednesday, 20th December 2017
9am - 12:30pm
WESLO, Bo'ness

Additionally a free telephone will be available in Bo’ness library to allow customers to contact the Hub and advisors can be available outwith the above times for pre-booked appointments.

Further outreach locations across the east region will be added as the service develops.

We are launching the 'hub and outreach’ model in the east region. The Grangemouth One Stop Shop has been refurbished to create the Hub as a more welcoming space with areas to allow self service and increased areas for confidential discussions.

How to pay for services

  • Pay online
  • To set up a Direct Debit or have difficulties paying call 01324 506999
  • Council tax and rent can be paid at any Post Office or Paypoint using your payment card.

Council tax, rent or housing benefit enquiries

Housing service enquiries

  • Call 01324 504550 with any enquiries, to make an appointment to see someone or to arrange a home visit.

General enquiries


  • Bo'ness Convenience Store, 42 Bo'mains Road, Bo'ness EH51 0PL
  • McColls, 169 Dean Road, Bo'ness EH51 0HF
  • U Save Store, 45 Drumpark Avenue, Bo'ness EH51 9QW
  • Grangepans Mini Market, 14 Grangepans, Bo'ness EH51 9PA
  • Grangepans Food Store, 115-117 Grangepans, Bo'ness EH51 9PH
  • Cadzow Mini Market, 26 Cadzow Avenue, Bo'ness EH51 9BT
  • Co-op Scotmid, 66 Linlithgow Road, Bo'ness EH51 0HX
  • A & J Newsagents, 27 South Street, Bo'ness EH51 9HE
  • Esso Crossroads, 90 Dean Road, Bo'ness EH51 0DL
  • Spar CJ Lang, Jamieson Avenue, Bo'ness EH51 0JU

Post Offices

  • 30 East Pier Street, Bo'ness EH51 9AA
  • 1-3 Gilburn Place, Bo'ness EH51 0BE
  • Baker Street, Bo'ness EH51 9BZ