This notice provides details of what information we collect from you, what we do with it, and who it might be shared with.

Identity and contact details of the controller and the data protection officer

Falkirk Council is the data controller. You can contact the data protection officer at:

Data Protection Officer
Municipal Buildings
West Bridge Street
Falkirk
FK1 5RS

Frequently asked questions


Why do we collect this information?

The information is being collected for the following purposes:

  1. Waste collection
  2. Waste disposal
  3. Waste reduction

The legal basis for each purpose is set out below:

Legal basis Purpose
Consent
Performance of a contract  
Legal obligation 1, 2, 3
Vital interests  
Task carried out in the public interest 1, 2, 3
Legitimate interests  

The key piece of legislation that applies for Waste Services is:

  • Environmental Protection Act 1990

What information do we collect?

When we receive a request through the My Falkirk online portal, we collect your name, address and contact details. For our investigation notebooks we may also record your date of birth. For some services, such as back door collections or large green bin requests we may collect additional information on your health to support your request. In order to process Fixed Penalty Notices, we will record the location, date and time of the incident.

At our recycle centres, we record details of any vans entering the site. In addition to your name, address, date and time of visit, we will also record your vehicle registration and the waste items being deposited; this will assist us in identifying domestic waste in trade vehicles.

We also keep copies of your communications with us and our responses.


Where do we collect information from?

In most cases, we will collect it directly from you. That may be in person, by telephone, on a paper or online form, by email or letter.

We have CCTV at our recycling centres and use Automatic Number Place Recognition (ANPR) equipment to capture your vehicles registration plate.

CCTV Cameras are also fitted to our Waste Operation Vehicles for the purposes of Health and Safety of employees and members of the public, and for the investigation of accidents, incidents and near misses.


Who might we share your information with?

In order to provide the backdoor collection service, we will share your name and address with external contractors who deliver services on our behalf.

The Council has a duty to protect public funds. We may check your information within the Council for verification purposes and/or for the prevention of fraud. We may share your information with other organisations where we are required to do so for the purposes of the prevention or detection of crime.


Will we send your information outwith the UK?

No. We will not send your information outside the UK.


How long do we keep hold of your information?

We keep your information for the following periods of time:

Service type Retention period
Service Requests, Missed Bins, Bin Requests 2 years after the current year
Bulky uplift Service Requests 2 years after the current year
Small Traders Tipping Permits 2 years after the current year
Weighbridge Tickets 2 years after the current year
Special Uplift Requests 2 years after the current year
Rear Door Collection Addresses Current lists only
Replacement Bin Requests 2 years after the current year
Trade Waste Accounts 6 years after the current year
CCTV on vehicles 3 months / 90 days
Automatic Number Place Recognition 2 years after the current year

What are my rights in relation to the information held about me?

You have the following rights:

  • To see any information held about you by making a subject access request.
  • To withdraw consent at any time, where the legal basis for processing is consent.
  • To data portability, where the legal basis for processing is (i) consent or (ii) performance of a contract.
  • To request rectification or erasure of your information, where data protection legislation allows this.

Do I have a right to complain about the way information has been used?

If you have a concern about the way we are collecting or using your personal data, please let us know and we will try to resolve this. If you are still concerned, you can contact the Information Commissioner:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow, Cheshire
SK9 5AF
0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a national rate number

Do I have to provide my personal data to you?

If we did not collect this information we would be unable to provide you with the services you have requested or enforce the Environmental Protection Act 1990.


Do you use any automated processes to make decisions about me?

No. We do not use automated decision making processes.


This notice was last updated in June 2018.