We need you to recycle the right materials in the right containers, right now.


Frequently asked questions

  1. Can I put extra bags out for collection beside my bin?
  2. What can I put in my green bin?
  3. Does the Council supply bags for rubbish collections?
  4. Can I participate in kerbside recycling collections if I live in a rural area?
  5. Will my bin be emptied on a public holiday?
  6. How can I find out what collection days are for my recycling and waste containers?
  7. What happens if I put the wrong materials in my containers?
  8. What should I do if I have additional rubbish which will not fit into my bin?
  9. Where should I place my bins for collection?
  10. When will my bin be collected?

Can I put extra bags out for collection beside my bin?

No. We do not collect extra bags beside the bin.

Please take excess waste to the recycling centres and make sure materials that can be recycled are put in the correct containers.


What can I put in my green bin?

Only non-recyclable waste can be put into your green bin.

Please do not put materials that can be recycled through the kerbside recycling and food waste service in your green bin.

In addition; bricks, car batteries, large electrical items etc cannot be put in your green bin.

Please take these materials to one of the recycling centres.


Does the Council supply bags for rubbish collections?

A small number of properties are supplied with bags instead of a green bin for their non-recyclable waste collection.

Properties which are unable to store bins or have no access for bins may be provided with bags.


Can I participate in kerbside recycling collections if I live in a rural area?

Rural properties currently have a blue bin, brown bin and black box collection, a small number of rural properties have the food waste collection.

Any householders in rural properties still to receive the food waste collection would be advised in writing before the introduction of the service, there is no start date planned as yet.


Will my bin be emptied on a public holiday?

If your collection day falls on a public holiday, your bin will be emptied that day as usual, except over Christmas and New Year.

Your calendar will show alternative dates when you containers will be emptied.


How can I find out what collection days are for my recycling and waste containers?

The collection days for your containers can be found on the collection day finder page.


What happens if I put the wrong materials in my containers?

It is important to put the right materials in the right container to maximise the amount of your waste that is recycled or composted. 

If your bin contains the wrong material, we will advise you by placing a sticker on your bin or container. This bin will not be collected. You must remove the wrong material and place it in the correct container. We will then arrange to collect the bin on your next scheduled collection, once we have been notified the wrong material has been removed. 

If you contaminate your bins on a second occasion, you will be sent a postcard/letter advising you of the contamination issue as well as the action above. A third occasion will result in a visit by a Council officer who will discuss the contamination issue directly with you. 


What should I do if I have additional rubbish which will not fit into my bin?

If you have additional rubbish which will not fit into your green bin you can either take it to one of the recycling centres or request a larger green bin.

Households who request a larger green bin will be asked to complete a waste diary and must demonstrate they are actively using all the kerbside recycling services before a request for a larger container is granted. 

If you think you need a larger green bin, please phone us on 01324 504444.


Where should I place my bins for collection?

Bins must be presented at the kerbside or your agreed location by 6:30am on the collection day.

The handles on your bin need to point towards the roadside. Your bin can only be emptied if it is out before the arrival of the collection vehicle. If your bin is not presented for collection by the correct time we will not return until your next scheduled collection day. 

  • We recommend putting your house number on your containers to allow us to easily identify which bin belongs to you. This can also be of help if your bin is lost or stolen.
  • Do not leave your bin permanently on the footpath. 
  • Please do not position your bin where it could cause an obstruction to pedestrians or road users.

Please ensure the lids on your bins and containers are closed and there are no additional bags of waste next to your bins and containers. 


When will my bin be collected?

If you enter your postcode on the Find your bin collection dates page you will be shown which day each of your bins will be collected and you can also download a collection calendar for future reference.