Before putting any bulky items outside, please leave them in the house and consider whether they can be reused.

National re-use phone line

National re-use line

National re-use line is a service that easily allows you to pass on household items to be used again. The re-use line works with community based re-use organisations, local authorities and partners across Scotland to provide the public with a free collection service for unwanted items.

For more information or to donate unwanted items, please call the National re-use line or donate online:

National re-use line
0800 0665 820

What is the National re-use line?

The National re-use line is funded by Zero Waste Scotland and ensures that you can find an alternative way to dispose your unwanted items, whilst helping your local community and reducing the volume of waste sent to landfill. Through this service, the Council and Zero Waste Scotland aim to encourage householders to donate their unwanted re-usable items by making one simple free call to 0800 0665 820 or online at

Why use the National re-use line?

  • It's a free collection service for re-usable items.
  • You'll be benefiting your local community and charitable organisations by supporting employment and volunteering opportunities.
  • You'll be helping to reduce the amount of items being sent to landfill, reducing the environmental impact of waste.

What can and can't be collected by the National re-use line?


  • Sofas and armchairs (fire regulation tags must be attached)
  • Beds and mattresses (fire regulation tags must be attached)
  • Wardrobes and chest of drawers
  • Dining furniture
  • Fridges and freezers (no food), electric cookers, washing machines and tumble dryers
  • Bicycles

These items will be collected from inside your property.


  • Items which are soiled, ripped, damaged or not working
  • Items that have been left outside
  • No fire labels on fabric/material items
  • Gas appliances of any kind
  • Bulky style televisions
  • Large wall units
  • Fridge Freezer containing food

Our bulky uplift service

We offer a service to collect bulky household items that are too big to fit into a wheeled bin, black box, cannot be transported to one of our recycling centres or donated through the National re-use phone line.

How much does it cost?

Households are entitled to 1 free bulky uplift every 12 months (12 months from the date of your last free bulky uplift request). From April 2018 the additional bulky uplifts cost will change to £20 per uplift. We will accept a maximum of 5 items per uplift from outside the property.

How to request a bulky uplift

What can and can't be collected by our bulky uplift service


  • Fridges/freezers
  • Chairs
  • Furniture such as wardrobes/tables
  • TVs
  • Sofas
  • Cookers
  • Beds (divans, bed bases, mattresses etc)
  • Washing machines
  • Dishwashers
  • Tied bundles of twigs and branches
  • Carpets, rugs and lino
  • Large toys, bikes and golf clubs
  • Prams and pushchairs
  • Vacuum cleaner/hoover
  • Iron board
  • Tumble drier
  • Metal BBQ
  • Adults bike
  • Kids bike
  • Kids scooter
  • Computer chair
  • Dining table and chairs set
  • High chair


  • Bagged materials such as black bagged excess waste
  • Windows and doors
  • Bathroom suites
  • Bricks, slabs, builder's rubble
  • Storage heaters
  • Vehicle parts
  • Tyres
  • Garden sheds
  • DIY and demolition debris
  • Gas cylinders
  • Kitchen units and worktops
  • Disused radiators and plumbing materials

Some materials not accepted as part of the bulky uplift service can be taken to our recycling centres.

Frequently asked questions

  1. How can I organise a bulky uplift?
  2. Where should I leave my items for collection?
  3. Can items be collected from inside my house?
  4. Can I add to my bulky uplift order?
  5. How do I pay for a bulky uplift?
  6. What happens to the items once they are collected?
  7. Is there any discount on the cost for a bulky uplift if I am an OAP or unemployed?
  8. What day will my bulky uplift take place?

How can I organise a bulky uplift?

You can book a bulky uplift by completing the online request form or you can call us on 01324 504411.

You must tell us all of the items you would like us to uplift.

Where should I leave my items for collection?

You will be asked where the items will be left for collection when you book a bulky uplift.

Your items must be grouped together in an accessible location by 6:30am on the day of the uplift.

Take care not to block access to buildings and bin stores with your items.

Can items be collected from inside my house?


Items need be accessible for the collection team and must presented outside the house. At the time booking you will be asked to state where the items will be left for collection.

Can I add to my bulky uplift order?

Yes. If you wish to add items, you must tell us 48 hours before your confirmed bulky uplift collection date.

You are limited to 5 items for each uplift.

How do I pay for a bulky uplift?

You will be asked to pay for your bulky uplift at the time of booking. This can be done using the online order form online order form.

You can pay by cash at any of our One Stop Shop/Advice and Support Hub or by debit card by calling 01324 504411 (Monday to Friday, 8:00am to 9:00pm).

What happens to the items once they are collected?

The items we collect will be separated to ensure they are reused, recycled or composted as much as possible.

Is there any discount on the cost for a bulky uplift if I am an OAP or unemployed?


What day will my bulky uplift take place?

Each area has an allocated collection day for bulky uplifts. 

All bulky uplifts must be requested no later than 12:30pm the day before your area's allocated collection day. Please request your bulky uplift a few days before the scheduled collection day for your area.

Area Collection day
Ward 1
Bo'ness and Blackness*
Ward 2
Grangemouth and Skinflats*
Ward 4
Stenhousemuir, Carronshore, Airth, Letham, Dunmore and South Alloa
Ward 5
Bonnybridge, High Bonnybridge, Greenhill, Larbert and Torwood
Ward 6
Bainsford, Middlefield, Grahamston, Langlees and Carron
Ward 7
Camelon, Tamfourhill, Hallglen, Glen Village, Bantaskine, Woodlands, Princes Park and Lionthorn
Ward 8
Laurieston, Polmont, Redding, Westquarter, Redding and Brightons
Ward 9
Maddiston, Slamannan, Whitecross, Rumford, California, Avonbridge, Standburn, Wallacestone and Shieldhill
Ward 3
Denny, Dunipace, Haggs, Longcroft, Banknock and Head of Muir

*If you live in Bo'ness, Blackness, Grangemouth or Skinflats please request your bulky uplift before 12:30pm on the Friday before your allocated collection day. Any requests logged after 12:30pm on Friday will be collected on Monday, the following week.