Before putting any bulky items outside, please leave them in the house and consider whether they can be reused.

National re-use phone line

National re-use line

National re-use line is a service that easily allows you to pass on household items to be used again. The re-use line works with community based re-use organisations, local authorities and partners across Scotland to provide the public with a free collection service for unwanted items.

For more information or to donate unwanted items, please call the National re-use line or donate online:

National re-use line
0800 0665 820

What is the National re-use line?

The National re-use line is funded by Zero Waste Scotland and ensures that you can find an alternative way to dispose your unwanted items, whilst helping your local community and reducing the volume of waste sent to landfill. Through this service, the Council and Zero Waste Scotland aim to encourage householders to donate their unwanted re-usable items by making one simple free call to 0800 0665 820 or online at www.reusephoneline.com.

Why use the National re-use line?

  • It's a free collection service for re-usable items.
  • You'll be benefiting your local community and charitable organisations by supporting employment and volunteering opportunities.
  • You'll be helping to reduce the amount of items being sent to landfill, reducing the environmental impact of waste.

What can and can't be collected by the National re-use line?

Yes

  • Sofas and armchairs (fire regulation tags must be attached)
  • Beds and mattresses (fire regulation tags must be attached)
  • Wardrobes and chest of drawers
  • Dining furniture
  • Fridges, freezers, electric cookers, washing machines and tumble dryers
  • Bicycles

These items will be collected from inside your property.

No

  • Items which are soiled, ripped, damaged or not working
  • Items that have been left outside
  • No fire labels on fabric/material items
  • Gas appliances of any kind
  • Bulky style televisions
  • Large wall units

Our bulky uplift service

We offer a service to collect bulky household items that are too big to fit into a wheeled bin, black box, cannot be transported to one of our recycling centres or donated through the National re-use phone line.

From 01 April 2015 residents will be charged £15 per uplift. We will accept a maximum of 5 items per uplift from outside the property.

How to request a bulky uplift

You can also call us directly on:

01324 504411

What can and can't be collected by our bulky uplift service

Yes

  • Fridges/freezers
  • Chairs
  • Furniture such as wardrobes/tables
  • TVs
  • Sofas
  • Cookers
  • Beds
  • Washing machines
  • Dishwashers
  • Tied bundles of twigs and branches
  • Carpets, rugs and lino
  • Large toys, bikes and golf clubs
  • Prams and pushchairs
  • Vacuum cleaner/hoover
  • Iron board
  • Tumble drier
  • Metal BBQ
  • Adults bike
  • Kids bike
  • Kids scooter
  • Computer chair
  • Dining table and chairs set
  • High chair

No

  • Bagged materials such as black bagged excess waste
  • Windows and doors
  • Bathroom suites
  • Bricks, slabs, builder's rubble
  • Storage heaters
  • Vehicle parts
  • Tyres
  • Garden sheds
  • DIY and demolition debris
  • Gas cylinders
  • Kitchen units and worktops

Some materials not accepted as part of the bulky uplift service can be taken to our recycling centres.


Frequently asked questions

  1. How can I organise a bulky uplift?
  2. Where should I leave my items for collection?
  3. Can items be collected from inside my house?
  4. Can I add to my bulky uplift order?
  5. How do I pay for a bulky uplift?
  6. What happens to the items once they are collected?
  7. Is there any discount on the cost for a bulky uplift if I am an OAP or unemployed?
  8. I’m a business and require a bulky uplift?
  9. What day will my bulky uplift take place?

How can I organise a bulky uplift?

You can book a bulky uplift by phoning us on 01324 504411 or completing the online request form.

You must tell us all of the items you would like us to uplift.


Where should I leave my items for collection?

You will be asked where the items will be left for collection when you book a bulky uplift.

Your items must be grouped together in an accessible location by 6:30am on the day of the uplift.

Take care not to block access to buildings and bin stores with your items.


Can items be collected from inside my house?

No.


Can I add to my bulky uplift order?

Yes. If you wish to add items, you must tell us 48 hours before your confirmed bulky uplift collection date.

You are limited to 5 items for each uplift.


How do I pay for a bulky uplift?

You will be asked to pay for your bulky uplift at the time of booking.

If you request an uplift using the online order form you will need to provide a phone number and a Customer First Adviser will contact you to make the payment.

You can pay by cash at any of our One Stop Shops or by debit card by calling 01324 504411 (Monday to Friday, 8:00am to 9:00pm).


What happens to the items once they are collected?

The items we collect will be separated to ensure they are reused, recycled or composted as much as possible.


Is there any discount on the cost for a bulky uplift if I am an OAP or unemployed?

No.

There is a charge of £15 for bulky uplifts. 


I’m a business and require a bulky uplift?

Please call us on 01324 504422 for information on the cost and availability of commercial uplifts. 


What day will my bulky uplift take place?

Each area has an allocated collection day for bulky uplifts. 

All bulky uplifts must be requested no later than 12:30pm the day before your area's allocated collection day. Please request your bulky uplift a few days before the scheduled collection day for your area.

Area Collection day
Ward 1
Bo'ness and Blackness*
Monday
Ward 2
Grangemouth and Skinflats*
Monday
Ward 4
Stenhousemuir, Carronshore, Airth, Letham, Dunmore and South Alloa
Tuesday
Ward 5
Bonnybridge, High Bonnybridge, Greenhill, Larbert and Torwood
Tuesday
Ward 6
Bainsford, Middlefield, Grahamston, Langlees and Carron
Wednesday
Ward 7
Camelon, Tamfourhill, Hallglen, Glen Village, Bantaskine, Woodlands, Princes Park and Lionthorn
Wednesday
Ward 8
Laurieston, Polmont, Redding, Westquarter, Redding and Brightons
Thursday
Ward 9
Maddiston, Slamannan, Whitecross, Rumford, California, Avonbridge, Standburn, Wallacestone and Shieldhill
Thursday
Ward 3
Denny, Dunipace, Haggs, Longcroft, Banknock and Head of Muir
Friday

*If you live in Bo'ness, Blackness, Grangemouth or Skinflats please request your bulky uplift before 12:30pm on the Friday before your allocated collection day. Any requests logged after 12:30pm on Friday will be collected on Monday, the following week.