Your bins must be at the kerbside or agreed collection point by 6:30am on the morning of your collection day.

We collect up to 8:00pm and the crew may not collect your bins or containers at the same time every collection. A bin and container will not be considered missed until the next working day.

Households who receive an assisted collection must make sure their containers are at the agreed collection point and are accessible for the collection crew.

How do I report a missed collection?

If we miss your bin or container, please contact us within 24 hours of the missed collection. If reported within 24 hours, we will return within one working day to collect your container.

Disruptions to the bin collection service will be announced via our service disruptions page and our Twitter page. You can also check local media for information.


Why has my bin not been collected?

Your bins must be at the kerbside or agreed collection point by 6:30am on the morning of your collection day. If your bins are not put out on time, your recycling and waste will not be uplifted and you will have to wait until your next scheduled collection date.

Bin lids must be closed. The collection crew will not collect a bin or container that is overfilled. Please note that any bags of waste placed next to your bin will not be collected.

Your green bin might not be emptied if it contains material that can be recycled using the food waste caddy, blue bin, black box, brown bin and textile bag.

If your bin contains the wrong materials, the collection team will leave a sticker explaining why it has not been emptied. We will arrange to collect your bin on the next scheduled collection when the wrong material has been removed.

Householders who put the wrong material in the bin for a second time will be sent a letter advising them of the contamination issue. Your bin will not be emptied until the wrong material has been removed.

If the wrong material is put in the bin for a third time, you will receive a visit from one of our officers to advise you about the correct use of your bins.

Information about what goes in each of your bins and containers can be found in the what goes in my bins section.