Trade waste FAQs

  1. Do any of my non-domestic rates (NDR) payments cover the collection and disposal costs of my waste?
  2. What time will my bins be emptied?
  3. How will I know when to put my bin out for collection?
  4. Why has my bin not been emptied?
  5. My bin is overflowing each week. Can my business have an extra bin?
  6. I do not have space for a bin. Do you offer different containers?
  7. How do I order more clear recycling bags?
  8. My bin is damaged. What should I do?
  9. Can I take my business waste to the recycling centres?
  10. Is the Council the only provider of trade waste services?
  11. How can I arrange a recycling and waste collection and disposal service for my business?
  12. Do I have to take a recycling service with Falkirk Council?
  13. How would I get charged for the service?
  14. How do I pay my invoice?
  15. How do I cancel the Trade Waste service?

Do any of my non-domestic rates (NDR) payments cover the collection and disposal costs of my waste?

No, NDR rates do not cover waste collection or disposal costs.


What time will my bins be emptied?

Bins must be at the kerbside by 6:30am on collection day.

They will be collected between 6:30am and 5:00pm.


How will I know when to put my bin out for collection?

Your bin will be labelled with your collection day.


Why has my bin not been emptied?

Your bin will not be collected if it contains the wrong materials, is overfilled, or is not at the kerbside by 6:30am on your collection day. 

If you think your trade waste container has been missed, please contact us on 01324 504422.


My bin is overflowing each week. Can my business have an extra bin?

If you would like a bigger bin or an extra bin, please call us on 01324 504422. You will be charged for this.


I do not have space for a bin. Do you offer different containers?

We offer a loose recycling service. We will provide you with clear recycling bags or cardboard labels. For more information, please contact us on 01324 504422.


How do I order more clear recycling bags?

To place an order for clear recycling bags, please call us on 01324 504422.


My bin is damaged. What should I do?

Please contact us on 01324 504422.


Can I take my business waste to the recycling centres?

If you are a Small Trader who is based at a residential property or runs your business from a vehicle, you can use our recycling centres by purchasing a Small Traders Tipping Permit. 

Permits can be bought at any of our One Stop Shop/Advice and Support Hub.


Is the Council the only provider of trade waste services?

No. You may use our service or hire a private contractor who is legally authorised to carry waste.

More information on authorised waste carriers can be found on the Scottish Environment Protection Agency (SEPA) website.


How can I arrange a recycling and waste collection and disposal service for my business?

Please contact us on 01324 504422.


Do I have to take a recycling service with Falkirk Council?

Yes. If you wish to have your non-recyclable waste collected by us, you must also have your recycling collected by us.


How would I get charged for the service?

You will receive an invoice each year. The invoices are dated April to March.


How do I pay my invoice?

Please contact the payment line on 01324 508585 to pay over the phone or to set up a monthly Direct Debit. For more information please call us on 01324 504422.


How do I cancel the Trade Waste service?

The service can be cancelled at any time. You must give us one month's notice in writing.