As a first point of contact our Customer First Team provides you with access to all Council and related services.
Our Customer First advisors, who are trained to deal with a wide range of enquiries and will assist you at your first point of contact or convey your enquiry to the appropriate service.
You can contact us in the following ways:
Telephone us with enquiries and for emergency contacts.
Email your enquiry to contact.centre@falkirk.gov.uk|
Request a service online, including requesting a special uplift, reporting antisocial behaviour or benefit fraud, and reporting a road or street defect.
Callander Square
One Stop Shop
We have Customer First Contact Points at our local
One Stop Shops|, where Customer First advisors will assist you or let you speak direct with the correct service representative.
Write to us
Please write to Falkirk Council, Municipal Building, West Bridge Street, Falkirk FK1 5RS.