What is the Priority Service Register?
The priority services register was set up by gas and electricity suppliers to offer free services such as:
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meter reading: If no one in the household is capable of reading a gas or electricity meter the supplier can arrange for the meter to be read every quarter and for bills to be based on these readings.
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moving meters: If it is difficult to reach or read a meter the supplier will consider moving it to a more convenient position free of charge.
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password scheme: A unique password can be set up which will be used every time company staff visit their home.
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special controls and adaptors: Special controls which may help make gas and electricity controls easier to use can be fitted.
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advanced notice: If the electricity supply needs to be turned off for planned work extra notice will be given.
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special assistance: If the gas supply needs to be turned off or disrupted for safety reasons alternative cooking and heating facilities will be provided.
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bill nominee scheme: Bill copies can be sent to a friend, relative or carers address for checking.
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services for the visibly impaired: Customers can access bills in Braille, large print or on tape.
Who is eligible?
Customers who fall into the following categories will be suitable to access the services described above:
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pensionable age
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disabled
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chronically sick
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deaf or hearing impaired
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blind or visibly impaired