What is the Priority Service Register?
The priority services register was set up by gas and electricity suppliers to offer free services such as:
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meter reading If no one in the household is capable of reading a gas or electricity meter the supplier can arrange for the meter to be read every quarter and for bills to be based on these readings.
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moving meters If it is difficult to reach or read a meter the supplier will consider moving it to a more convenient position free of charge.
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password scheme A unique password can be set up which will be used every time company staff visit their home.
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special controls and adaptors Special controls which may help make gas and electricity controls easier to use can be fitted.
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advanced notice If the electricity supply needs to be turned off for planned work extra notice will be given.
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special assistance If the gas supply needs to be turned off or disrupted for safety reasons alternative cooking and heating facilities will be provided.
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bill nominee scheme Bill copies can be sent to a friend, relative or carers address for checking.
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services for the visibly impaired Customers can access bills in Braille, large print or on tape.
Who is eligible?
Customers who fall into the following categories will be suitable to access the services described above:
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pensionable age
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disabled
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chronically sick
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deaf or hearing impaired
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blind or visibly impaired
A helpful leaflet| is available from Energy Watch, which includes a form for you to register with the scheme. Or you may want to contact your gas or electricity supplier and ask to join the Priority Service Register.