In the first instance please speak to the staff providing the service as most problems can be dealt with quickly by them.
If you are still not happy with the response you get you have the right to ask for your complaint to be investigated by the Manager of the team providing the service e.g. Neighbourhood Office, Accommodation Resource Centre (ARC), Private Sector Team, Conflict Resolution Team or the Strategic Support Unit.
You can be helped to put your complaint in writing if you wish.
If you remain dissatisfied with the response you should write to the Director of Housing and Social Work services using the details listed in the ‘Contact Us’ section.
The final stage of the Council’s complaints procedure is to make your complaint known to the Chief Executive who will review the matter and respond to you.
More information about how to complain can be found here|.