Falkirk Council is committed to providing easy to access quality services.
Our website is part of this commitment. It provides access to the wide range of information about the Council, our services and the area.
Our dedicated Customer First Team (PDF, 40KB)| will assist you with any enquiries you may have whether you call|, click| or pop in|. Customer First Advisers are trained to deal with a wide range of enquiries at your first point of contact or convey your enquiry to the appropriate service.
When you call our help lines|, our Customer First Team will promptly deal with your enquiry in a friendly and professional way.
You can also e-mail our Customer First Team at contact.centre@falkirk.gov.uk| and we will respond to your enquiry by 5pm the next working day.
Callander Square One Stop
Shop
When you pop into our
One Stop Shops| our Customer First Team will see you within 5 minutes of your arrival and assist you with your enquiry.