The values of the Council set out how we conduct our business with our communities but also importantly with our employees and other partners. Our values set the culture and ethos for our organisation and must be demonstrated in the way we work and the way we deliver services.
Our values are:
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public service
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fairness
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listening and responding
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being open, accessible and accountable
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promoting our services using plain English as far as possible
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performance
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providing quality
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achieving value for money
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promoting innovation
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seeking continuous improvement
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partnership
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effective communication
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sharing decision making
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encouraging partnership
Promoting public service
We are committed to promoting public service by:
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becoming the employer of choice in the local area
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ensuring we have the necessary qualified and motivated workforce to meet our service delivery priorities
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ensuring our customers have information they need to access services and it is easily understood
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ensuring we continue to understand and meet the needs of our customers
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working with other public sector agencies to provide seamless services
We will achieve this by:
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implementing our Human Resources Workforce Strategy
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working with our employees and trade unions
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continuing to develop our management and leadership training
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continuing to survey our customers to find out their views
responding to public feedback
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working with our partners to review the services we provide
Improving our performance
We are committed to continuing to improve our performance by:
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being the provider of choice
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continuing to deliver the best services that are value for money
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continuing to deliver efficiencies within our services
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continuing to modernise the way we deliver services
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ensuring continuous improvement in the quality of services we deliver
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reporting to our customers on how we are performing
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maintaining and enhancing our asset base
We will achieve this by:
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delivering the second phase of our approach to customer contact
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continuing to expand the role of our customer contact centre
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developing a quality management framework
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reviewing our Public Performance Reporting Framework
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implementing 'Better Assets, Better Services', the corporate asset management plan
Working in partnership
We are committed to working in partnership by:
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providing leadership to our community planning partnership
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continuing to develop and support our approach to community planning
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working with local communities to develop local ward service delivery plans
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delivering on our commitment to community engagement
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supporting the community and voluntary sector to deliver on common priorities
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working with other public sector agencies to develop common mechanisms for consultation
We will do this by:
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reviewing our mechanisms for community engagement
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supporting the implementation of the community planning performance management structure
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supporting local community planning
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establishing a consultation framework