Council of the Future: Wave 2

Wave 2 of the Council of the Future change programme is the core delivery mechanism our COTF vision, linking investment for this with our Capital Strategy and delivering on the Council's Medium Term Financial Plan.

We will do this through 5 workstreams:


Enabled Communities

The projects in this workstream will:

  • Help us work better with our communities to understand their needs and aspirations.
  • Improve how we co-design and produce services with our community partners to best meet the needs and aspirations of our communities.
  • Support communities to do more to provide services for themselves and become more empowered and self reliant eg:
    • Provide communities with increased choice and influence on how assets are run.
    • Develop increased community capacity and resilience.
  • Continue to promote inclusion and address inequalities to ensure our communities are connected and lead healthy, safe and fulfilled lives.

Advice Hubs and Spokes

Following research and analysis to understand our current service delivery, the needs of our customers, and other best practice, we will rationalise and realign our face-to-face delivery from a one stop shop model to a new model of Advice Hub and Outreach Services. This will ensure the service is focussed on those customers with the greatest need. It will provide improved customer service as multiple services will be accessible via a single point of contact onsite, providing a one council approach to meeting the customer's individual needs.

Year 2019/20 2020/21 2021/22 2022/23 2023/24 Savings Total FTE Total
Savings £000 90 90 3

Closer to Communities

The Closer to Communities Strategy is our commitment to developing strong, resilient communities, where everyone has good health and wellbeing which is central to tackling inequalities within the Falkirk Council area. The Community Learning and Development service will move to a model where they are commissioned by the Council and partners to deliver health and wellbeing projects within Falkirk.

Year 2019/20 2020/21 2021/22 2022/23 2023/24 Savings Total FTE Total
Savings £000 150 370 200 180 100 1,000 20

Closer to Home

Closer to Home strategy aims to build resilience within our families to help maintain strong relationships at home. Where a child is unable to be looked after by their parents, then they will be placed in a family environment which is safe and meets their specific needs to deliver better outcomes for our young people at a cheaper cost. The project will include transitions into adulthood and care leavers will have the opportunity to gain the skills (eg managing their own tenancies) to effectively transition into adulthood.

Year 2019/20 2020/21 2021/22 2022/23 2023/24 Savings Total FTE Total
Savings £000 837 1,879 1,418 1,390 1,389 6,913

Review of external funding

Review of external funding activities with a focus on unlocking the skills and potential of our communities to help themselves and others, and inspire a greater sense of community spirit through partnership working and social innovation.

Year 2019/20 2020/21 2021/22 2022/23 2023/24 Savings Total FTE Total
Savings £000 153 35 895 1,083

Locality Planning

Locality Planning is a statutory requirement within the Community Empowerment (Scotland) Act 2015. The purpose of the Locality Planning process is to address issues of inequality and disadvantage. We aim to produce Community Action Plans that identify key areas of focus for Community Planning Partners over the next 5 years in addressing the issues of social inequality and bridging gaps between our communities.

Year 2019/20 2020/21 2021/22 2022/23 2023/24 Savings Total FTE Total
Savings £000

Enabled Communities total savings

Year 2019/20 2020/21 2021/22 2022/23 2023/24 Savings Total FTE Total
Savings £000 1,230 2,284 2,513 1,570 1,489 9,086 23

Services of the Future

The projects in this workstream will

  • Provide services of the future through projects that meet the current and future needs of our customers and communities, improve our settlements and neighbourhoods, and embrace opportunities for collaborative working.
  • Deliver services more efficiently and effectively through enhanced operating models and maximum use of self-service.
  • Embrace technological advances that are customer focussed and improve the vitality and viability of our services.
  • Redesign and implement modern, responsive, and future-proofed service delivery models that break the mould, for example shared services, community empowerment.
  • Modernise working practices to create a flexible and responsive workforce that meets the demands of the service.

Housing of Tomorrow

This project seeks to modernise the way in which we deliver the Housing Service by being innovative and designing services that are flexible, efficient and more accountable to tenants. It sets out how we aim to achieve our ambition of becoming the best housing service in Scotland and provide a stable environment for staff to develop and become specialised in their field.

Year 2019/20 2020/21 2021/22 2022/23 2023/24 Savings Total FTE Total
Savings £000 260 157 157 157 157 888

Services for the Bereaved

The project aims to transform our bereavement service into a modern, responsive, digitally enhanced and accessible service for all customers. Through the simplification of processes and enablement of staff, the project will help reinforce our bereavement service as the service of choice for families and funeral directors. Opportunities for income generation will be developed through enhanced memorial options. The project will also consider ways to address funeral poverty.

Year 2019/20 2020/21 2021/22 2022/23 2023/24 Savings Total FTE Total
Savings £000 163 60 35 35 68 361 1.65

Transformation of Business Support

Review of Business Support to design and implement a modern, streamlined and efficient operating model that meets the current and future needs of our customers. Processes will be redesigned to take advantage of technology and maximum implementation of a self-service model. Breaking the mould options such as shared services will be assessed.

Year 2019/20 2020/21 2021/22 2022/23 2023/24 Savings Total FTE Total
Savings £000 470 450 470 300 1,690 71

Transformation of Corporate Finance

Review of Corporate Finance to design and implement a modern, streamlined and efficient operating model that meets the current and future needs of our customers. The review will aim to improve financial processes, maximising use of efficient technology and focussing on key strategic financial areas.

Year 2019/20 2020/21 2021/22 2022/23 2023/24 Savings Total FTE Total
Savings £000 32 80 80 130 322 5.1

Transformation of HR and Payroll

Review of HR and Payroll to design and implement a modern, streamlined and efficient operating model that meets the current and future needs of our customers. Processes will be redesigned to take advantage of technology and maximum implementation of a self-service model. Breaking the mould options such as shared services will be assessed.

Year 2019/20 2020/21 2021/22 2022/23 2023/24 Savings Total FTE Total
Savings £000 50 160 68 100 378 10.9

Transformation of Policy, Technology & Improvement

Review of Policy, Technology & Improvement to design and implement a modern, streamlined and efficient operating model that meets the current and future needs of our customers. Consider opportunities for restructure and shared services.

Year 2019/20 2020/21 2021/22 2022/23 2023/24 Savings Total FTE Total
Savings £000 13 173 269 100 10 565 6

Transformation of Revenue & Benefits

Review of Revenue & Benefits to design and implement a modern, streamlined and efficient operating model that meets the current and future needs of our customers.

Year 2019/20 2020/21 2021/22 2022/23 2023/24 Savings Total FTE Total
Savings £000 50 75 100 225 3.5

Transformation of Environmental Services

Reorganising of current working practices to deliver services in a different way for Environmental Health, Street Cleansing and Waste Services. This will involve changes to working patterns in order to create a more flexible and responsive workforce as well as working in partnership with communities to transfer elements of service delivery, where appropriate.

This project will embrace available technology to underpin a more efficient and responsive workforce. This project will review opportunities for use of Artificial Intelligence to deliver services in a more modern and efficient way.

Year 2019/20 2020/21 2021/22 2022/23 2023/24 Savings Total FTE Total
Savings £000 200 340 310 200 200 1,250 19

Redesign of Building Maintenance Division (BMD) Services - Phase 2

The aim of the project is to review ways of providing a more efficient and effective property maintenance and repairs service to our tenants and service users. Implementation of any identified service improvements will also help to ensure the future viability of BMD over the next 5-10 years.

Year 2019/20 2020/21 2021/22 2022/23 2023/24 Savings Total FTE Total
Savings £000

Transformation of Governance

Review of Governance to design and implement a modern, streamlined and efficient operating model that meets the current and future needs of our customers.

Sub projects include breaking the mould for Governance and a review of Printworks.

Year 2019/20 2020/21 2021/22 2022/23 2023/24 Savings Total FTE Total
Savings £000 10 57 125 55 247 2

Transformation of Roads & Grounds Maintenance

Reorganising of current working practices to deliver services in a different way. This will involve changes to working patterns in order to create a more flexible and responsive workforce as well as working in partnership with communities to transfer elements of service delivery, where appropriate. Opportunities for shared service will be explored. Digital solutions will be utilised to underpin this transformation and create efficiencies.

Year 2019/20 2020/21 2021/22 2022/23 2023/24 Savings Total FTE Total
Savings £000 220 605 525 676 2,026 38

Review of Transport

We will implement the Local Transport Strategy and review transport services while also looking for opportunities to involve the community in certain areas of service delivery eg school crossing patrol as well as potential sponsorship opportunities.

Year 2019/20 2020/21 2021/22 2022/23 2023/24 Savings Total FTE Total
Savings £000 88 159 247 10.75

Support and Learning for All

We will have the capacity to provide a fulfilling and needs led education within mainstream schools, as per best practice models. This project will help identify need and prioritise resources to improve outcomes for children who require additional support, allowing equal educational opportunities for all.

Year 2019/20 2020/21 2021/22 2022/23 2023/24 Savings Total FTE Total
Savings £000 444 360 140 50 994 8.5

Reimagining Secondary Learning

Working alongside regional partners, this project aims to reimagine how learning is delivered. The focus will be on increasing the flexibility of learning opportunities, making the most of different learning settings throughout the Falkirk area and embracing digital learning opportunities. The project aims to improve the attainment levels and outcomes of pupils studying within the area while narrowing the poverty related attainment gap. The Falkirk area will be a great place for pupils who want to reach positive destinations such as employment, university or college.

Year 2019/20 2020/21 2021/22 2022/23 2023/24 Savings Total FTE Total
Savings £000 759 912 200 350 350 2,571 28.7

Investing for Inclusive Growth

This project will reform our approach to economic development with regard to the progress of the Investment Zone initiative, development of regional economic partnerships, and introduction of modernised approaches to service delivery.

Year 2019/20 2020/21 2021/22 2022/23 2023/24 Savings Total FTE Total
Savings £000 20 712 85 85 87 989 2.5

Reform the Planning Service

Arising from the national planning review and a number of local service reviews, this project aims to reform the approach to delivery of the planning service. It will implement planning reform legislation and more efficient ways to provide planning services in both planning policy and development management. The project will work with other Council Services, developers and partners to streamline the process where possible and examine opportunities for income generation.

Year 2019/20 2020/21 2021/22 2022/23 2023/24 Savings Total FTE Total
Savings £000 153 88 125 103 469 6.6

Primary Learning - Bright Starts, Bright Futures

This project will focus on a child's journey through primary education and will review our curricular models and service delivery arrangements.

Year 2019/20 2020/21 2021/22 2022/23 2023/24 Savings Total FTE Total
Savings £000 823 674 625 545 575 3,242 28.7

Services of the Future total savings

Year 2019/20 2020/21 2021/22 2022/23 2023/24 Savings Total FTE Total
Savings £000 3,032 4,882 2,774 2,865 2,911 16,464 243.2

Digital

The projects in this workstream will:

  • Benefit our communities as:
    • Our Services will be more efficient, responsive and standardised.
    • Overly bureaucratic processes that underpin services will be reviewed and streamlined.
    • Decisions on service delivery will be based on sound evidence from our customers.
    • There will be more flexibility for customers and communities in the way they engage with us.
    • Our workforce will be more mobile, flexible and able to serve our customers timeously in their communities and therefore less reliant on physical buildings.
    • Our communities will be empowered by improved access to data about our services.
  • Improve digital skills for our staff and communities.
  • Support the development of digital infrastructure to work smarter in any location to benefit residents, businesses and employees.
  • Provide equal learning opportunities with increased course flexibility for all children, including the most vulnerable by offering virtual solutions.

Rock Solid Technology

The best information and communications technology (ICT) to support the delivery of secure and cost effective digital services across the Council.

Year 2019/20 2020/21 2021/22 2022/23 2023/24 Savings Total FTE Total
Savings £000 15 53 95 88 83 334

Integrated Resource Management System

This project seeks to streamline HR & Payroll processes by converting manual processes to digital and seeks to deliver timely, relevant and meaningful management information to allow informed decision making.

Year 2019/20 2020/21 2021/22 2022/23 2023/24 Savings Total FTE Total
Savings £000

Delivering Modern & Digital Services

Our vision for the Falkirk area is that all services are focussed on how they can use digital technology to improve access to services, communicate and engage with citizens more effectively and reduce costs. The organisation's core purpose is to deliver public services that meets the needs of our communities.

Year 2019/20 2020/21 2021/22 2022/23 2023/24 Savings Total FTE Total
Savings £000

Digital Transformation of Revenue & Benefits

Review and implement opportunities for digital transformation in Revenues & Benefits. Includes automation of processing and harnessing of Artificial Intelligence.

Year 2019/20 2020/21 2021/22 2022/23 2023/24 Savings Total FTE Total
Savings £000 100 100 100 300 11

Digital Transformation of Governance

Review and implement opportunities for digital transformation in Governance. Includes online channel shift for licensing applications and electronic case management.

Year 2019/20 2020/21 2021/22 2022/23 2023/24 Savings Total FTE Total
Savings £000 28 44 72 2.5

Digital Transformation of Business Support

Review and implement opportunities for digital transformation in Business Support. Includes redesign of shift data collation through use of shift management systems.

Year 2019/20 2020/21 2021/22 2022/23 2023/24 Savings Total FTE Total
Savings £000 180 180 7

Digital Transformation of HR & Payroll

Review and implement opportunities for digital transformation in HR & Payroll.

Year 2019/20 2020/21 2021/22 2022/23 2023/24 Savings Total FTE Total
Savings £000 30 30 1

Virtual Classrooms

Using technology to transform the way that our pupils learn. Virtual classrooms can provide an equitable and flexible curriculum within our schools while allowing our students to learn from anywhere.

Year 2019/20 2020/21 2021/22 2022/23 2023/24 Savings Total FTE Total
Savings £000 20 20 20 20 80

Digital Solutions for Design, Roads & Transport

Embracing available technology to underpin a more efficient and responsive workforce. This project will review opportunities for use of Artificial Intelligence to deliver services in a more modern and efficient way.

Year 2019/20 2020/21 2021/22 2022/23 2023/24 Savings Total FTE Total
Savings £000 100 100 1.5

LED Street Lighting

Savings generated from increased efficiency from the implementation of LED Street Lighting.

Year 2019/20 2020/21 2021/22 2022/23 2023/24 Savings Total FTE Total
Savings £000 90 199 240 115 644

Next Generation Contact Centre

Implementation of new telephony within the contact centre including a single phone number for the Council, offers additional capabilities, which allow quality control so we can improve the service being delivered to our customers better managed and integrated services.

Year 2019/20 2020/21 2021/22 2022/23 2023/24 Savings Total FTE Total
Savings £000 25 25 1

Smart Sensor Shield

Development of a pioneering Smart Sensor Shield for the industrial complex to provide additional security, resilience and monitoring to businesses and the community, using new technology to make the area the safest location for business and one which offers unprecedented levels of control over environmental management.

Year 2019/20 2020/21 2021/22 2022/23 2023/24 Savings Total FTE Total
Savings £000

Analogue to Digital Telecare Transition

Transition our current analogue MECS system from an analogue to digitally enabled system. This will encompass 3,500 service users and also deliver a new Alarm Receiving Centre (ARC).

Year 2019/20 2020/21 2021/22 2022/23 2023/24 Savings Total FTE Total
Savings £000

Digital total savings

Year 2019/20 2020/21 2021/22 2022/23 2023/24 Savings Total FTE Total
Savings £000 130 430 679 323 203 1,765 24

Transformational Enablers

The projects in this workstream will:

  • Aim to make our employees feel proud to work for Falkirk Council. Our employees will be trained and supported to be flexible, adaptable and ready to respond to our customers' needs using the right tools and technology.
  • Result in us having fewer, but well maintained buildings. Spaces in our buildings will be shared and flexible for wider leisure and community use.
  • Revitalise the area's town centres and work to attract investment, enable development and enhance footfall.
  • Make our services more joined-up, efficient and effective for our customers. We will work in a way that avoids unnecessary cost and activity to provide the right service at the right cost.
  • Create a more sustainable approach to travel.

Our change programme has enabling projects which give us a set of systems, processes, behaviours and activities identified as important enablers of our change and transformation.

Some of these enablers were established in Wave 1 of Council of the Future and will continue.

Strategic Property Review

The SPR will rationalise and re-invest in our assets enabling services to be delivered from a smaller number of buildings, better suited to service and customer needs. A programme of efficiencies, disposals and re-investment will enable the property portfolio to be better utilised, more sustainable and compliant with good asset management principles. It will enable a consistent, more integrated approach across all Falkirk Council Falkirk Community Trust (and where possible partner) assets. The project will work with communities to identify community asset needs and explore options for transfer of properties as required by the community. The SPR will establish a new Property Strategy for the Council and will progress a number of enabling workstreams.

Year 2019/20 2020/21 2021/22 2022/23 2023/24 Savings Total FTE Total
Savings £000 226 214 9 92 541 2.1

Fit for the Future

This project focuses on changing our culture and ensuring staff have the skills, technology and space to work in modern, flexible, smart and efficient ways. It will provide modern office space, policies, communication tools and equipment that motivates and empowers our staff to perform to their full potential.

Year 2019/20 2020/21 2021/22 2022/23 2023/24 Savings Total FTE Total
Savings £000

Information Working for You

This project seeks to ensure that information works for us to make us responsive, innovative, trusted and ambitious organisation. We need to realise that information is valuable (to us and the citizen) and that there is real benefit in taking proper care of it – whether that is keeping it up to date, amalgamating it, getting rid of it when we no longer need it, opening it up or sharing it with our partners when appropriate.

Year 2019/20 2020/21 2021/22 2022/23 2023/24 Savings Total FTE Total
Savings £000

Smart Working Smart Travel

The introduction of pool cars to enable staff to use these vehicles for attending meetings or carrying out Council business instead of paying mileage allowance.

Year 2019/20 2020/21 2021/22 2022/23 2023/24 Savings Total FTE Total
Savings £000 50 200 250

Review of Terms and Conditions

Review of terms and conditions to support a Council of the Future and the culture we’re trying to achieve.

Year 2019/20 2020/21 2021/22 2022/23 2023/24 Savings Total FTE Total
Savings £000 100 100

Council HQ and Arts Centre

A transformative project to create a modern and sustainable building or set of buildings best suited to our future office, civic and cultural requirements. Working closely with partners and the wider community, it is envisaged that this project will contribute significantly to the revitalisation of the Falkirk town centre.

Year 2019/20 2020/21 2021/22 2022/23 2023/24 Savings Total FTE Total
Savings £000

Green Travel Plan

Develop a corporate green travel plan that will complement other Transformational Enablers such as Smart Working Smart Travel and Strategic Property Review.

Year 2019/20 2020/21 2021/22 2022/23 2023/24 Savings Total FTE Total
Savings £000

Business Correspondence Review

Review of correspondence dealt with in Falkirk Council relating to customer enquiries, complaints and FOIs. This project will streamline processes where possible, improving customer access to information and the customer experience while creating efficiencies for staff to focus on other areas of service delivery.

Year 2019/20 2020/21 2021/22 2022/23 2023/24 Savings Total FTE Total
Savings £000

Review of Decision Making

Review of decision making processes within Falkirk Council.

Year 2019/20 2020/21 2021/22 2022/23 2023/24 Savings Total FTE Total
Savings £000

Corporate approach to Fleet Hire

Review of short term vehicle/plant hires.

Year 2019/20 2020/21 2021/22 2022/23 2023/24 Savings Total FTE Total
Savings £000 50 50

Revitalising Town Centres

Progress action plans to revitalise the area’s town centres and work to attract investment, enable development and enhance footfall. This ambitious and radical programme will introduce new activities to town centres and work to boost their economic performance.

Year 2019/20 2020/21 2021/22 2022/23 2023/24 Savings Total FTE Total
Savings £000

Transformational Enablers total savings

Year 2019/20 2020/21 2021/22 2022/23 2023/24 Savings Total FTE Total
Savings £000 276 464 109 92 941 2.1

Entrepreneurial Services

The projects in this workstream will:

  • Embed a commercially focussed approach to how we run our business to maximise our income generation.
  • Ensure that the services we commission maximise value for money from our shared resources.
  • Develop broader partnerships and commissioning collectives to leverage cost savings and achieve better value for money.
  • Explore opportunities for offering services to partners on a commercial basis.
  • Take a risk aware approach.

Procuring for the Future

The best procurement practices are adopted across the Council and its communities to ensure savings are realised.

Year 2019/20 2020/21 2021/22 2022/23 2023/24 Savings Total FTE Total
Savings £000 338 390 362 350 370 1,810 2

Food for Falkirk

Catering & Cleaning Services will adopt a commercial model to provide healthy and nutritious meals to pupils, staff and the general public. This will involve a review of current provision and identification of opportunities to generate income through an equitable service.

Year 2019/20 2020/21 2021/22 2022/23 2023/24 Savings Total FTE Total
Savings £000 125 30 155

Commercialisation for Design, Roads & Transport

Looking for new opportunities for income generation within the division as well as maximising existing arrangements in place.

Year 2019/20 2020/21 2021/22 2022/23 2023/24 Savings Total FTE Total
Savings £000 40 310 420 30 40 840 14

Commercialisation of Environmental Services

Introduction of a free non-chargeable permit for those customers whose only means of transport is a works van. This would be done through an online application. It is proposed to offer 10 permits in a financial year. The other permits for commercial waste would remain in place and would assist in ensuring the we are obtaining the correct payments from our customers.

Year 2019/20 2020/21 2021/22 2022/23 2023/24 Savings Total FTE Total
Savings £000 160 160

Commercialisation of Corporate Finance

Increasing income from commercial activity such as Internal Audit Services.

Year 2019/20 2020/21 2021/22 2022/23 2023/24 Savings Total FTE Total
Savings £000 20 40 40 100

Fees and Charges

Review of fees and charges for chargeable services.

Year 2019/20 2020/21 2021/22 2022/23 2023/24 Savings Total FTE Total
Savings £000 75 75 75 75 75 375

Entrepreneurial Services total savings

Year 2019/20 2020/21 2021/22 2022/23 2023/24 Savings Total FTE Total
Savings £000 738 805 877 495 525 3,440 16