Service Overview

Falkirk Council's Housing Service aims to provide high quality housing and estate management services to the Council's tenants and housing applicants as well as assistance to private landlords, private tenants and homeowners. The service also has a range of responsibilities for strategic housing planning and investment, where we work in partnerships with local and national agencies.

The key areas of our service and activities are:

Strategy & Performance

Housing Needs

Housing Operations

Housing Performance

Scottish Social Housing Charter

The Housing (Scotland) Act 2010 introduced measures that modernised the regulation of social housing in Scotland including the creation of the Scottish Housing Regulator (SHR), an independent organisation that looks after the interests of tenants, homeless people and others who use services provided by social landlords, such as factoring.

The Act also asked Ministers to both consult on and set a group of outcomes that social landlords in Scotland should achieve. These outcomes are contained in what is known as the Scottish Social Housing Charter.

Annual Return on the Charter

Since 2013/14 all social landlords have been required to submit performance data to the SHR in relation to how they are performing against the outcomes and standards contained in the Charter. This return is known as the Annual Return on the Charter or ARC submission.

Details of our submission are found on the Regulator's website.

You can also use the comparison tool on this website to compare our performance against other landlords.

Landlord Report

It is also our responsibility as a landlord to produce, in consultation with our tenants and other customers, a Landlord Report, based on our reported performance.

Housing's contribution to council achievements

The Housing Service contributes to the Council's achievement of its key objectives, and in turn contributes to meeting national priorities set out by the Scottish Government. In particular, meeting our housing objectives contributes to these key National Outcomes:

  • We have tackled the significant inequalities in Scottish society.
  • We live in well designed, sustainable places where we are able to access the amenities and services we need.
  • We live longer, healthier lives.
  • Contribute to the national approach of getting it right for every child (GIRFEC).
  • We have improved the life chances for children, young people and families at risk.
  • We have strong, resilient and supportive communities where people take responsibility for their own actions and how they affect others.
  • Our public services are high quality, continually improving, efficient and responsive to local people's needs.
  • We reduce the local and global environmental impact of our consumption and production.