What are you entitled to expect from our officers?
-
a courteous and professional manner
-
proof of identification
-
use of suitable protective clothing where appropriate
-
confidentiality regarding any trade secret or any other information learned while inspecting premises
-
advice on compliance with food safety legislation
-
feedback from any inspection, including discussion during and at the end of the visit
-
reasons in writing for any action you are asked to take
-
where there is a breach of law, a statement of what that law is
-
a clear distinction between what you must do to comply with the law and what the officer is advising you to do because it is good practice
-
reasonable time to meet statutory requirements, except where there is an imminent risk to public health
-
information on procedures for appealing against improvement and prohibition notices served on you by the local authority.