Upgrading of railway lines
All complaints and enquiries should be directed to the Network Rail 24-Hour National Helpline on 03457 11 41 41 and they will investigate resident's concerns and provide clarification on issues such as projected timescales for completion of works, etc.
Noise can be unwanted sound that interferes with the peace and quiet you enjoy in
your own home.
Complaints about noise have increased over the past few years and our Environmental
Health team spend a lot of time dealing with them.
There is no quick fix to noise complaints and it can take some time to resolve complaints
We can deal with noise from a wide variety of sources including:
- privately owned and occupied houses
- houses rented from a private landlord or housing association
- commercial and industrial premises
- pubs, clubs and other places of entertainment
- construction and demolition sites
- ice cream vans.
In certain circumstances, other agencies such as Police Scotland and the Council's
Housing Services can deal with complaints.
If you are bothered by noise, try approaching the person, household or business
first to politely discuss the issue and a possible compromise. If that doesn't work
you should keep a diary of dates, times and types of excessive noise. Contact us
to make a formal complaint if the noise nuisance is on the above list.
What we'll do
We will investigate complaints and will normally contact the person or company responsible
for making the noise. If there is no improvements we may visit your house at a time
when it is likely we will witness the noise, or we may install noise monitoring
equipment in your house to record it.
If we believe the noise amounts to a Statutory Notice, an Abatement Notice can be
served on the person making the noise. This requires the noise to be stopped or
limited and if it is not complied with, the person responsible can be prosecuted
and fined in the Sheriff Court.
Antisocial and neighbour noise
If the noise is coming from a Council house or garden, contact Housing Services
your local One Stop Shop/Advice and Support Hub.
They will give advice, investigate
complaints and take action if necessary.
You should contact Police Scotland if the noise is being caused by vehicles, rowdy
behaviour (breach of the peace), loud parties and music and is loud enough to require
A warning will usually be given if the Police are called out to a noisy party. They
also have the power to confiscate noise making equipment, such as a stereo, if warnings
are not heeded.
It is normal and natural for dogs to bark and you cannot expect a neighbour's dog
to always be silent. However, if the noise is so loud, frequent and prolonged as
to interfere with your normal activities as an occupier, it is reasonable to expect
the dog owner to take steps to address excessive barking.
If you are concerned about a dog's barking, we suggest that in the first instance
that you raise the problem with your neighbour in normal conversation. Explain how
the barking affects you and ask your neighbour if he/she would attempt to tackle
the problem. Often dog owners will not realise that their dog is causing a disturbance.
This way, it can be brought to their attention and addressed informally, without
the dog owner feeling they have been complained about to the authorities.
What if I am unable to speak to the dog owner?
We recognise that this is not always possible, because it may be difficult to approach
the dog owner directly. We recommend that you put your concerns down in writing
to your neighbour in polite terms, again pointing out that the barking is causing
annoyance and requesting that he/she takes action to solve the problem.
How much time should I give the dog owner to resolve the issue before taking it
You should allow adequate time for your neighbour to consider your request and take
appropriate action. You should allow at least 2 weeks before starting to see an
improvement. Copies of correspondence should be kept for future reference.
Should the barking continue, you may apply to the Justice of the Peace Court under
the Civic Government (Scotland) Act 1982 for an Order to prevent the noise.
- Justice of the Peace application form and guidance
Construction and demolition noise
The permitted hours of work for construction and demolition activities within the
Falkirk Council area are:
- Monday-Friday: 8:00am to 7:00pm
- Saturday: 8:00am to 1:00pm
- Sunday/Bank Holidays: No noise to be audible at the site boundary
There may be exceptional circumstances where construction and demolition works need
to be conducted outside of the above noted hours. Contractors must make contact
with the Environmental Protection Team in advance of works taking place to discuss
proposals and obtain consent.
Best Practicable Means
Contractors should ensure that the best practicable means are employed to minimise
noise. British Standard 5228:Part1:2014 is approved as a code of practice for basic
information and procedures for noise and vibration control on construction and open