The Scottish Housing Regulator regulates registered social landlords (RSLs) and local authority housing and homelessness services to protect the interests of:

  • tenants and their families
  • people who are homeless
  • owners who receive services from social landlords
  • Gypsy travellers who use official sites

Copies of inspection reports, and guides to regulations can be found on the Scottish Housing Regulator website.


Scottish Social Housing Charter

The Scottish Housing Regulator requires us to report our performance against the Scottish Social Housing Charter. This is a series of indicators which show how well we are performing.

We must provide the Scottish Housing Regulator with our Annual Return on the Charter (ARC) by the end of May each year.

The Regulator publishes a summary report on our Charter performance in August each year. This report sets out our performance against key selected Charter Indicators that tenants told the Regulator matter most.

We publish a detailed report on the Charter for tenants and other customers by the end of October every year. This report reflects what tenants have told us they want to be reported on, and how they want it reported. Our Landlord Reports are available below:

Landlord Report to Tenants 2016
Landlord Report to Tenants 2015
Landlord Report to Tenants 2014

You can use the comparison tool on the Scottish Housing Regulator's website to see how each landlords performance compares with last year. This tool also allows you to compare different landlords against each other, as well as the national average.

The Scottish Social Housing Charter is all about telling tenants how we are performing. We hold events each year that give you a chance to talk to us about your housing services, for example housing quality, maintenance and your neighbourhood. Please drop in for a chat and a cuppa:

Event Time
Thursday, 9th November 2017
Whitecross Power Station, Whitecross
2:00pm
Friday, 10th November 2017
Maddiston Community Education Centre, Maddiston
10:00am
Slamannan Road, Limerigg, Limerigg
2:00pm
Monday, 13th November 2017
Darrach Drive, Frankerton, Denny
2:00pm
Tuesday, 14th November 2017
Merville Terrace, California, California
10:00am
Tamfourhill Community Hall, Tamfourhill
2:00pm
Wednesday, 15th November 2017
Avonbridge Community Hall, Avonbridge
10:00am

How you can help improve your housing service

You can help improve your Housing Service by sharing your ideas and experiences with us. If you would like to know more, you can get involved or contact your local One Stop Shop/Advice and Support Hub.