We operate a comprehensive housing repairs service that is available 365 days a year and 24 hours a day.
How to report a repair
You can report a repair in a number of different ways:
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Telephone the Contact Centre on 01324 590590. The Contact Centre opening hours are 8.00am – 9.00pm Monday to Friday.
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Visit, write or email your local Neighbourhood Office/One Stop Shop using the details listed in the “Contact Us” section.
Emergency repairs
Emergency Repairs outwith office hours (5.00pm – 9.00am Monday to Friday, weekends and public holidays) must be made to our 24 hour Emergency Service by phoning 01324 503 050. More information about emergency repairs is available here|.
Before you report a repair
If you have a Repairs Book it is a good idea to have a look at this before reporting a repair. The book lists lots of common repair problems and has diagrams to help you explain what the problem is. If you can give us accurate information about the nature of the repair we can often issue a repair instruction to our contractor without having to inspect the repair. This gets the repair dealt with more quickly and reduces inconvenience to you.
Don’t worry if you don’t have a Repairs Book, staff in our offices will ask you a number of questions to make sure we have all the information we need to action the repair.
Other information
When you report a repair we will also ask:
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your name, address and telephone number
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times when it is suitable for the inspector or contractor to visit
Once the repair has been reported we will:
Inspections
An inspection might be needed to get more detailed information about the problem and decide on the best course of action.
Carrying out the work
The contractor will contact you to arrange a suitable time for the work to be done. All contractors carry identification and you should ask to see this before you let them into your house.
Quality checks
Random telephone calls and site inspections are carried out to make sure repairs have been completed to a satisfactory standard.