You, or someone you care for, may be able to use our Mobile Emergency Care Service (MECS) to help live independently at home.

This service is available if you have:

  • Confusion or dementia
  • A physical disability or are frail
  • A sensory impairment
  • A predisposition to falls or other accidents at home
  • Been in a violent or abusive relationship

How MECS works

We will install an alarm in your home. The alarm is connects through your telephone line to our control centre. Alarm calls are made through a pull-cord system, an alarm unit with a trigger device or telecare equipment, such as door sensors or pressure mats.

This means you can call for emergency help when you need it - for example, if you have fallen and can't get up.

When you set off the alarm, it will ring in our control centre, which is open 24 hours a day.


How we can help you in an emergency

The help you get will depend on what your emergency is.

We may:

  • Contact your GP or next of kin
  • Send a warden to your home
  • Talk with you to reassure you

If a warden needs to come to help you, they will try to be with you in 20 minutes. This will depend on how busy the roads are and how many other priority alarm calls we are dealing with at the same time.


How to get a MECS system installed in your home

To get a MECS system installed, please contact your local social work office or contact us using the details on this page to get a MECS referral form.

We will use the information you give us to prioritise your need. We want to make sure that we help people who are most vulnerable and in the greatest need.

We offer specialist services and more information can be found in the downloads below (together with contact details for each specialist service):

  • a scheme specifically for people at risk of violence from previous partners or relatives
    Police-MECS service
  • a scheme intended to help people who have been the subject of bogus caller activity
    Bogus caller button service
  • telecare services can provide a range of equipment which can work in a preventative or monitoring mode for people with a variety of conditions (eg dementia, cognitive, visual or hearing impairments)
  • a falls management project which aims to reduce the number of falls through the provision of information, advice, and referral for therapy.
    Working to reduce falls
  • epilepsy monitoring service providing early help in the event of seizure

How much does MECS cost?

All our cost information can be found on our Charges for care services page.


Are you a registered care service?

Yes, we are registered with the Care Inspectorate. You can view our inspection reports on their website.