MECS is a 24 hours-a-day service which answers calls for assistance through a central Control Room and, where necessary, sends a Mobile Warden to provide assistance and support.
People are connected to the service in order to have a reliable means of access to this assistance in an emergency. They either have a separate alarm unit with a trigger device or pull cords fitted in their homes.
When you activate these devices this will send a call to the computers in the Control Room where your details flash up on screen to help the operators deal with your emergency call.
If you have a separate alarm unit installed (not pull-cords), then please refer to the leaflet 'Guide for Service Users|' for important information relating to telephone connecting.
How long will it take to install the equipment?
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Anyone who has been assessed as being in the 'top priority' category will receive an assessment within 48 hours.
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People whose needs are in a lower priority level may still have to wait a considerable time for the equipment to be installed since the services need to be prioritised for those who are vulnerable and living alone.