The Council's response to the current COVID - 19 pandemic is evolving in line with government advice, and we are updating information as the situation changes. We must, however, ensure the welfare of the community and our staff while trying to maintain business continuity for our customers.
Our office is now closed and will remain so until further notice. Staff in the Development Management, Building Standards and Administrative Support Units are now, where possible, working from home, and will continue to progress current applications, warrants, enforcement cases, general and pre-application enquiries as much as we are able.
Individual officers can be contacted via email or direct dial phone numbers both of which appear on all correspondence. By necessity, working practices have changed.
All councils are working with the Scottish Government to find workable solutions and we await advice/guidance. No face to face meetings or site visits are taking place and difficulties in the posting of site notices and in the delivery of neighbour notification letters have impacted on our ability to deliver a full service.
Neighbour notification and site notices
We have restarted issuing neighbour notification letters. These have been revised to reflect current procedures and we have temporarily extended the period allowed for comments to 28 days. Comments should be submitted online or by email email@example.com.
At this time we would invite our citizens to register on our public access system. By doing so you can optionally choose to be automatically notified of planning applications close by.
For the time being we recommend against submitting representations or comments by post as there is no guarantee they will reach the case officer. As an interim measure, we will publish site notices online.
It is an unfortunate reality that staff shortages will impact on service delivery and we ask that you bear with us. The teams will be doing their best to keep applications and warrants moving, but under the circumstances we have made the following changes:
The Planning and Building Standards duty drop-in service is now suspended.
You can still view and comment on applications at
The service can still be contacted by email:
Submitting planning and building warrant applications
We are unable to process paper applications, and for the time being ask applicants and agents to submit applications via the Scottish Government eDevelopment portal. Whenever possible, planning and building warrant applications fees should be paid on the portal at the time of submission. We ask applicants and agents to accept this as necessary at this time to allow applications to be submitted and processed.
Although payment at the time of submission is the preferred method, we are now able to accept payment for planning and building warrant applications via our online payment facility. These can be made under "Miscellaneous Payments".
You will need the reference number of the application which you can find on correspondence/email from us. It will be in the following format:
- Planning application – P/20/1234 (without any suffix)
- Building warrant – BWA/20/1234 (without any suffix)
Unfortunately, we cannot accept payments by cheque or over the telephone.
Pre-application advice service
Face to face or on-site pre-application advice has been temporarily withdrawn to allow us to concentrate our efforts on processing and determining current applications and enforcement cases.
Clients can still contact officers by telephone or email. We apologise for the inconvenience this may cause, but with a depleted staff and a focus on ensuring front line services are maintained, this is necessary. We will keep these and other changes under review, and revise our information as the service adapts.
In terms of official Council committee business, all meetings have been postponed until further notice. These include the Planning Committee and meetings of the Planning Review Committee. We are currently exploring alternative ways of working to maintain as much of the service as possible.