Why use the home test delivery and pick up service

Testing for COVID-19 is likely to become a permanent feature in our lives. This is because there is still a lot of COVID-19 infection spreading and causing serious illness locally. Many people who unknowingly spread infection have no symptoms, which means that they can feel well but still be passing on the infection.

You can support your local area by being tested even if you are not displaying symptoms. There are many ways to access tests within your area. Advice on testing is available on the Governments website.

Community testing is part of the Scottish Government's Test to Find programme.

The aim of this programme is to:

"Effectively and promptly stop outbreaks before they build into sustained community transmission, and manage any risk of new strains of the virus emerging. Community testing plays a critical role in easing restrictions and allowing social and economic activities to restart by identifying positive cases early, and encouraging early isolation."

Frequently asked questions

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Who can use the service?

If you are isolating and you can not access a Mobile Test Centre.

If you have had a positive LFT and you need to have a secondary PCR Test.

You have mobility issues, are concerned about being asymptomatic and you cannot use the NHS home test.

You are polling station staff or counting staff and need regular testing to complete your role.


How can I use the service?

To organise a delivery of a Polymerase Chain Reaction test (PCR) straight to your door, please contact the British Red Cross.

If you email or phone (Monday - Friday 9am-5pm) before 1pm, the test will be delivered the next day between 8:30am and 9:30am.

You will need to register your test using the code provided with the test.

Please complete your test within 48 hours.

After you have taken the test, contact the British Red Cross to arrange for them to collect your test. If you contact them before 10:30am, they will pick it up the same day, between 2pm and 3pm.


How do I register my test?

When you receive your test you will need to register the test on the Government website.

You can register a test for yourself or for someone else.

When you order your test through the Community Drop Off service you do not fill in the order number, you should select register your kit a different way.

There is a barcode included with the test and you should enter this in the unique test kit barcode or Randox URN section. This will be the code that will be used to get the results to you. It is important that you keep a copy of the barcode number as you will need it should you experience difficulties receiving your results - it will be this barcode that will be used to identify your test.


How do I take the test?

Instructions on taking the test can be found on Youtube. There are separate instructions for adults and children.


What does the test look like?

Photo of home test kit contents List of test kit items

The test will look like the above picture. The pack will contain:

  • zip lock bag
  • swab inside a wrapper
  • plastic vial
  • white absorbent pad
  • biohazard bag with silver seal
  • security seal
  • barcode
  • return box

Should I take a test if I have already had a vaccine?

People who have been vaccinated have a reduced risk but can still spread the virus which may cause serious illness and death in others. This means you should still take regular tests to ensure you are not spreading the infection.


How often should I take a test?

PCR tests can be taken regularly. It is recommended that you complete a PCR test on a weekly basis.


How long does the sample last for?

You should complete your PCR within 48 hours. If there are any delays in organising a pick up time/date, your test should still be valid.


How should my unused kits be stored?

As per clinical guidance, kits should be stored securely at ambient room temperature (5 to 22°C).


What should I do if I have not received my test results after 72 hours?

Please ensure you have registered your kit.

If it has been over 72hrs since you registered, you should then contact:


What happens if I do not register my test kit?

You will not be provided with your test result - registration links the owner to a test.

You will be notified of your result by email and text message using the details provided during the registration process.


If I do not have an email or mobile phone, can I still register my kit?

Yes, you will need to call this number for assistance:

When speaking to the agent, please:

  • identify yourself as 'non-digital' and the agent will complete the registration process, taking your name and date of birth.
  • they will ask for the details of the barcode contained in the test kit.
  • please retain this barcode for when you phone back to enquire about your test results.
  • to obtain your test results please phone back 72hrs after taking the test.
  • when you phone back, please identify yourself as 'non-digital' and you will be transferred to someone who will provide your test results.

What happens if the courier is late?

Please report any missed or late courier collections (over 2 hours late) by email to:

They will be able to give you advice and organise another pick up.


What happens if additional couriers arrive?

Please inform COVID_19ResponseScotland@redcross.org.uk.