The Support for People Team can assist those who are most vulnerable in society as a result of the Coronavirus (COVID-19) pandemic. If you are looking for health information or advice on COVID-19, including how to manage symptoms and stay at home advice, please visit NHS Inform.

We can assist those who need help to access food, medicines/prescriptions and other essential services. This will be prioritised for those who have no other way to access these. This may be because you are self isolating, shielding for health reasons or other personal circumstances that prevent you doing this.

We will put you in touch with support providers in your community, who can help. This includes voluntary groups.

This service is only for those who do not have other means of accessing these services. If you have family, friends, neighbours or other services assisting you, then please continue to use these.

You can request support online at any time, and a member of our team will contact you the next working day. Alternatively, you can call us and your request will be passed to the team.

Officers are available to speak to you Monday to Friday, 9am to 5pm:

Information about how we use your data is available in our privacy policy.

Frequently asked questions

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Can I make a call to the Support for People service?

Yes, anyone can call the freephone telephone number 0808 100 3161 if you meet the criteria. Officers will be available Monday to Friday from 9am to 5pm to handle your call. If possible, and to avoid waiting during busy times you should complete and submit the online form.

What type of services can you provide?

We are working closely with services and partners to identify how support needs will be met. This will evolve in the weeks and months ahead and at the moment our support service to the most vulnerable and in need of support includes:

  • Information and signposting to statutory services
  • Information on Foodbank and food pantry distribution
  • Information on deliver of prescriptions, where no other help is available

What personal information do you require?

To enable us to put you in touch with the appropriate provider we will need you to complete a short enquiry form with your name and contact details, including phone number, email address and postal address.

Will you share my details with other agencies?

We will not share your personal details with any of the providers without seeking prior permission from you.

I want to volunteer. How should I go about this?

The situation we're currently facing is all about neighbours and community members looking out for each other to help both contain the spread of the virus and to support those most at risk. For example, you could distribute a Coronavirus help sheet to people in your area who you think might need support.

You could also set up a group in your neighbourhood in whatever way works for you but we would recommend setting up a media platform such as Facebook or WhatsApp, to enable you to communicate with other volunteers. CVS Falkirk can link people willing to volunteer to organisations.

Can I establish a group to assist the Support for People service with referrals?

No. While we appreciate and welcome the willingness of people to help we will only refer people to groups and organisations that have been fully constituted and which have appropriate safe guarding measures and risk assessments in place for the provision of support. On that basis we will be only refer to established community organisations and not informal neighbourhood groups.

I have an idea on how to support our community at this time, how can I share it?

Please contact the Support for People Team to share good ideas for community support during this time. The best way is to email the team and have 'My idea' in the subject field.

I want to find out the latest NHS update and advice, should I complete the enquiry form?

No. The Support for People team will not be able to provide professional medical advice or expertise. The NHS continue to keep citizens updated – for the latest updates check out the NHS Inform website.

Guidance is also available for those travelling, educational facilities and the general public, amongst others, on the main COVID-19 page, which includes background on the virus and travel advice. For further information, please visit Health Protection Scotland.

I received a letter or phone call from the Council offering fuel support – what should I do?

We have received additional funding to allow us to help people (depending on specific criteria) with fuel support.

We have sent letters to eligible individuals and a Falkirk Council employee will be in touch directly to collect bank details and make the payment to your bank account. Please do not call the Support for People line about this payment – someone from our team will call you.

In addition, anyone concerned about fuel costs can access support from Home Energy Scotland and from our Advice Hubs. Our Community Advice Services team can help make sure you're accessing all the benefits you're entitled to.