Exceptional arrangements apply to the following:

    Public Holiday Working

    We recognise that some employees have been required or will need to work over public holidays, in a range of different environments to ensure essential service provision. The following arrangements will apply for public holiday working during the current COVID-19 pandemic:

    Craft and SJC employees (excluding casual workers)

    Normal terms and conditions apply, see working on a general or public holiday.

    Effectively all permanent and temporary employees should receive the equivalent of triple time when working normal hours on a public holiday. Depending on contractual arrangements this can be a mix of normal salary, public holiday allowance (for hours worked) and time off in lieu.

    Full time employees

    Salary paid already includes payment for this public holiday. For any hours worked on the public holiday you should claim plain time for the hours worked and time off in lieu, or double time for each hour worked in total recompense (ie with no time off in lieu). See working on a general or public holiday for clarification on whether time in lieu is a half day or full day.

    Part time employees - scheduled to work a Friday/Monday when Public Holiday falls

    Your salary includes payment for public holidays and you have also been given entitlement for public holidays in your pro-rated leave entitlement. You should cancel this day if already processed in MyView. You will then have these hours to take at a later date as part of your annual leave entitlement. You should also claim plain time in MyView as Public Hol – Normal Hours for the actual hours worked.

    Part time employees - not scheduled to work a Friday/Monday

    Your salary doesn't include payment for working on this day, but you have already been given entitlement for public holidays in your leave entitlement. Therefore, you should claim for hours worked on MyView as Public Hol - Overtime (Double Time). The hours claimed will be paid at double time.

    Term time workers

    Salary paid already includes payment for public holidays. Claim should be for double time for all hours worked as you cannot take leave at another date/time.

    Casual Workers working on Public Holidays

    Current conditions of service do not provide for any enhancements to casual workers. If you are a casual worker working on a public holiday, you will be paid at plain time for hours worked.

    Employees on standby/covering rota in a grade which enables standby/call out payments to be made

    Many employees have been required to provide support out of hours on a standby or call-out basis to support service delivery in response to COVID. Where your grade (up to and including Grade H) enables you to receive a standby and/or call out payment, this should be claimed/paid in line with normal terms and conditions.

    Disturbance payments (Grade I and above) from 01 November 2020

    Many employees have been required to provide support out of hours to maintain service delivery in response to COVID-19. Employees whose posts are graded I or above are not normally entitled to payments for such disturbances. In recognition however of the significance of such disturbances, from 01 November 2020, if an employee graded I or above is contacted in an emergency circumstance out of hours or called out, they will be entitled to claim a call out payment.

    A payment of £20.58 can be claimed for each occasion that they are contacted at their home or elsewhere and which results in the exercise of their skills. They will, however, only be able to claim one such payment within each period of two hours, commencing with the start of the notional period of call-out cover. Grade I and above are not eligible for overtime payments therefore this payment is considered an alternative to overtime payments.

    This facility will be set up during December therefore any claims for November and December should be submitted for payment in January.

    Part time staff at any grade working additional hours

    To support essential service delivery, many part time employees have worked additional hours. Where flexi-time is available, this should be offered but where this isn't appropriate, payment for additional hours worked, up to 37 hours per week, should be to be claimed/paid at basic pay irrespective of grade. Where your post attracts overtime payments (up to and including Grade H), these can be claimed if you work beyond 37 hours.

    These hours should be claimed through MyView as PT Additional Hours (Single Time).

    Excess Travel

    Employees who receive excess travel payments and are currently working from home, will continue to receive this payment in line with the current arrangements.

    Casual Workers (SJC)

    From July onwards, payment will only be made to casual workers if they make claims for any work they have undertaken in accordance with the normal casual procedures.

    Casual workers in a social care role

    The Scottish Government has set up a fund for social care workers contracted to deliver care and support in the social care sector who, due to the nature of their work or work environment, may be absent due to coronavirus.

    The fund aims to ensure that social care workers do not experience financial hardship. Criteria has been set by the Scottish Government and must be applied within Local Authorities.

    Arrangements are already in place for employees on permanent and temporary contracts who are absent as a direct result of coronavirus to be paid normal salary. Currently, casual workers are not paid for absences due to coronavirus.

    Criteria for payment

    This only applies to casual workers who are active on the casual list at the time of absence (i.e. they have been offered and accepted work within the 4 weeks prior to the period of isolation/sickness absence due to coronavirus) in the following areas:

    Adult care homes

    Social care staff working in adult care homes who are providing essential care for adults, elderly and vulnerable people.

    Residential child care, including secure care

    Staff working in residential childcare who are providing care to children.

    Care at Home (including Housing Support)

    Care at home workers providing essential support to people so that they can live independently in their homes. This includes housing support workers working in homelessness, addiction services and mental health.

    Other registered social care workers

    This includes workers doing needle exchange, working in homeless services, doing drug and alcohol recovery work in the community, working in drop-in and day services or offender accommodation.

    Auxiliary and catering staff

    Auxiliary and catering staff working within care homes or day care facilities.

    Casual social care staff

    Workers doing casual work for local authorities.

    Mental Health Officers

    Mental Health Officers (MHOs) who are working with vulnerable people to support and protect them within a support service.

    Non-registered social care workers

    This includes building-based or community-based day social care resource workers / project workers who provide community-based preventative/early support services for adults and children.

    Social workers and related paraprofessional roles

    Social workers across older people, adult mental health and learning disability, children's services, criminal justice services:

    • absence must relate to coronavirus – sick or self isolating
    • the worker will experience financial hardship as a result of the loss of income/reduction in income due to absence
    • specifically does not apply when a casual worker has travelled abroad and subsequently requires to quarantine
    • payment will be for the pay or expected income that would have been received, had they not been absent due to coronavirus. Payment is based on the greater amount of the pay the worker would have received under their contract, or a week's pay as defined in section 62 of the Employment Rights Act 1996 (ie calculation for a week's pay for redundancy pay = average of the last 12 weeks when pay was received).
    • The fund is currently due to expire on 31 March 2021, but may be extended by the Scottish Government – this guidance will then be updated.


    Managers must ask the casual worker impacted directly by coronavirus (either due to sickness or the requirement to self-isolate) to:

    • Confirm absence is coronavirus related
    • self-verify if they have, or are likely to, experience financial hardship as a result of their income subsequently being reduced.
    • notify their HR adviser, by email of any cases that may qualify immediately, providing relevant details.

    Once criteria is confirmed, HR will pass relevant information to payroll for processing.