How many attended the Hackathon and from which team(s)?

Six separate Hackathons were held between March 2018 and October 2018. Between 5 and 8 people attended each event. Attendees came from: Finance, Housing Management, and Debt management.

Why was a Hackathon needed?

To agree the model of delivery of the rent arrears process by looking at the interactions between Debt Management and Housing Officers.

What were the key points discussed?

  • Non rent debt
  • The option of a home visit letter template to be used as an alternative to the pre-Notice of Proceedings (NOPR) office meeting
  • Checks made with Revenues for housing benefit
  • Pre-court interview process
  • Court application process
  • Evictions panel
  • Ongoing review of process

What actions came from the Hackathon(s)?

  • Pilot of new home visit letter and visits taken place
  • Training on Universal Credit
  • Eviction panel established
  • There is now a clearer understanding of responsibilities