The projects in this workstream will

  • Provide services of the future through projects that meet the current and future needs of our customers and communities, improve our settlements and neighbourhoods, and embrace opportunities for collaborative working.
  • Deliver services more efficiently and effectively through enhanced operating models and maximum use of self-service.
  • Embrace technological advances that are customer focussed and improve the vitality and viability of our services.
  • Redesign and implement modern, responsive, and future-proofed service delivery models that break the mould, for example shared services, community empowerment.
  • Modernise working practices to create a flexible and responsive workforce that meets the demands of the service.

Housing of Tomorrow

This project seeks to modernise the way in which we deliver the Housing Service by being innovative and designing services that are flexible, efficient and more accountable to tenants. It sets out how we aim to achieve our ambition of becoming the best housing service in Scotland and provide a stable environment for staff to develop and become specialised in their field.

Services for the Bereaved

The project aims to transform our bereavement service into a modern, responsive, digitally enhanced and accessible service for all customers. Through the simplification of processes and enablement of staff, the project will help reinforce our bereavement service as the service of choice for families and funeral directors. Opportunities for income generation will be developed through enhanced memorial options. The project will also consider ways to address funeral poverty.

Transformation of Business Support

Review of Business Support to design and implement a modern, streamlined and efficient operating model that meets the current and future needs of our customers. Processes will be redesigned to take advantage of technology and maximum implementation of a self-service model. Breaking the mould options such as shared services will be assessed.

Transformation of Corporate Finance

Review of Corporate Finance to design and implement a modern, streamlined and efficient operating model that meets the current and future needs of our customers. The review will aim to improve financial processes, maximising use of efficient technology and focussing on key strategic financial areas.

Transformation of HR and Payroll

Review of HR and Payroll to design and implement a modern, streamlined and efficient operating model that meets the current and future needs of our customers. Processes will be redesigned to take advantage of technology and maximum implementation of a self-service model. Breaking the mould options such as shared services will be assessed.

Transformation of Policy, Technology & Improvement

Review of Policy, Technology & Improvement to design and implement a modern, streamlined and efficient operating model that meets the current and future needs of our customers. Consider opportunities for restructure and shared services.

Transformation of Revenue & Benefits

Review of Revenue & Benefits to design and implement a modern, streamlined and efficient operating model that meets the current and future needs of our customers.

Transformation of Environmental Services

Reorganising of current working practices to deliver services in a different way for Environmental Health, Street Cleansing and Waste Services. This will involve changes to working patterns in order to create a more flexible and responsive workforce as well as working in partnership with communities to transfer elements of service delivery, where appropriate.

This project will embrace available technology to underpin a more efficient and responsive workforce. This project will review opportunities for use of Artificial Intelligence to deliver services in a more modern and efficient way.

Redesign of Building Maintenance Division (BMD) Services - Phase 2

The aim of the project is to review ways of providing a more efficient and effective property maintenance and repairs service to our tenants and service users. Implementation of any identified service improvements will also help to ensure the future viability of BMD over the next 5-10 years.

Transformation of Governance

Review of Governance to design and implement a modern, streamlined and efficient operating model that meets the current and future needs of our customers.

Sub projects include breaking the mould for Governance and a review of Printworks.

Transformation of Roads & Grounds Maintenance

Reorganising of current working practices to deliver services in a different way. This will involve changes to working patterns in order to create a more flexible and responsive workforce as well as working in partnership with communities to transfer elements of service delivery, where appropriate. Opportunities for shared service will be explored. Digital solutions will be utilised to underpin this transformation and create efficiencies.

Review of Transport

We will implement the Local Transport Strategy and review transport services while also looking for opportunities to involve the community in certain areas of service delivery eg school crossing patrol as well as potential sponsorship opportunities.

Support and Learning for All

We will have the capacity to provide a fulfilling and needs led education within mainstream schools, as per best practice models. This project will help identify need and prioritise resources to improve outcomes for children who require additional support, allowing equal educational opportunities for all.

Reimagining Secondary Learning

Working alongside regional partners, this project aims to reimagine how learning is delivered. The focus will be on increasing the flexibility of learning opportunities, making the most of different learning settings throughout the Falkirk area and embracing digital learning opportunities. The project aims to improve the attainment levels and outcomes of pupils studying within the area while narrowing the poverty related attainment gap. The Falkirk area will be a great place for pupils who want to reach positive destinations such as employment, university or college.

Investing for Inclusive Growth

This project will reform our approach to economic development with regard to the progress of the Investment Zone initiative, development of regional economic partnerships, and introduction of modernised approaches to service delivery.

Reform the Planning Service

Arising from the national planning review and a number of local service reviews, this project aims to reform the approach to delivery of the planning service. It will implement planning reform legislation and more efficient ways to provide planning services in both planning policy and development management. The project will work with other Council Services, developers and partners to streamline the process where possible and examine opportunities for income generation.

Primary Learning - Bright Starts, Bright Futures

This project will focus on a child's journey through primary education and will review our curricular models and service delivery arrangements.