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We've launched an automated payments service that allows you to pay various accounts, including Council Tax and rent, any time day or night without needing to speak to an adviser.

To use the 24/7 automated payment line, dial 01324 506070 and choose option 4 then option 1 to pay:

  • Rent
  • Council Tax
  • Non-Domestic Rates
  • Sundry Invoices

Because the service is automated, you will need to have your account reference number to hand.

Other payments e.g. for special uplifts, new bins etc can be made over the phone by selecting option 2 between the hours of 8am and 8.30pm. During those times an adviser will help you to make a secure payment.

Transforming services

As well as paying over the phone, you can choose to pay Council accounts via Direct Debit, online at My Falkirk and in person at any Post Office or PayPoint Shop.

Creating new and easier ways to interact with our services is a key aim of our Digital Communities project, one of 23 Council of the Future projects that aim to modernise and improve services and help deliver on our corporate priorities – Communities, Enterprise, and Innovation.