An independent re-inspection of Falkirk Council’s home care service has found major improvements have been made between May 2018 and March 2019.
Two key areas of inspection, ‘care and support’ and ‘management and leadership’ both scored as ‘good’.
The Care Inspectorate carried the re-inspection in March 2019 and surveyed service users with feedback from them stating they were ‘happy or very happy’ with their service and staff were ‘top class’ and the service ‘could not be improved’.
Service users also stated that ‘communication between them and the service had greatly improved since the previous inspection’.
Inspectors also noted that all actions they had requested had been met within the agreed timescales.
Councillor Fiona Collie, spokesperson for Health and Social Care said: “People who use the home care service have reported that they have seen a big improvement in how we work with them over the past months since our last inspection.
“Inspectors are full satisfied that home care users are receiving the right care and support that they are entitled to and we will continue to maintain these high standards.”