Falkirk Council

Falkirk Council
Telephone: 01324 506070

Taxi / Private Hire Booking Offices

Booking Office licences are issued by Falkirk Council in terms of the Civic Government (Scotland) Act 1982 (Licensing of Booking Offices) Order 2009 and permit the holder to operate a Booking Office within the District of Falkirk Council. A licence shall be required for the use of any premises for the carrying on of a business which consists of taking bookings, by any means of communication, from members of the public for the hire of a "relevant vehicle".

Please note that a "relevant vehicle" is defined as a vehicle in terms of Section 10 of the Civic Government (Scotland) Act 1982, and relates to a vehicle that has been granted a taxi or private hire licence and that licence remains in effect.

Application fees for a Booking Office Licence are:

  • New application           £200.00
  • Renewal application      £200.00

Generally fees are non-refundable either in full or in part.

Falkirk Council will grant both new or renewal applications for a maximum of 3 years.

Application Timescale

In terms of the Civic Government (Scotland) Act 1982, the Council has a period of six months to make a final decision on applications. No decision can be made on an application until a period of 21 days has elapsed.

In practice most applications take approximately four to six weeks to process. Applications where the applicant has revealed spent or unspent convictions or where an objection has been lodged, may take longer and may require to be submitted to the Civic Licensing Committee for determination. 

The Council can make an application to the Sheriff to extend the six month period if required.

Display of Public Notice

A completed Public Notice must be displayed at or near the premises for a period of 21 days from the date of submission of the application. Thereafter the Certificate of Compliance should be completed by you and returned to the licensing section stating that the Notice has been displayed appropriately.

Objections and Complaints

Anyone may object to a new or renewal application should they consider the applicant or manager is not a fit and proper person, or the premises are not suitable for use of this licence.  Complaints can be made to the Council at any time regarding the applicant or the manager or the premises.

Civic Licensing Committee

If objections are received to the licence application or the premises do not comply to licence standards within the 6 month period, the application will be referred to the Civic Licensing Committee for determination otherwise the application will be granted by officers.

Convictions/Conditional Offers

Falkirk Council requires the disclosure of all convictions, conditional offers whether traffic offences or otherwise on the application form (spent or otherwise). A police record check is undertaken for all applicants. Failure to submit all information will result in application forms being returned to the applicants.

Applicants may be requested to provide an Enhanced Disclosure (Children) Certificate if considered necessary.

Applications should be lodged with the Licensing Section at the address shown, together with:

  • Application fee (which can be paid in cash, by cheque (cheques should be made payable to "Falkirk Council"), debit/credit card or postal order).
  • Hold and submit a copy of Public Liability Insurance for the office being applied for, and
  • Submit 4 sets of plans of the premises.

The following forms can be downloaded:

The following conditions can be downloaded:

Application information:

Pending new and renewal applications for Booking Office Licences will be downloadable from this page soon.

If you have any further enquiries please contact the Licensing Section.

Refusal of licence

In terms of Paragraph 6 of Schedule 1 to the Civic Government (Scotland) Act 1982, should an application be refused, Falkirk Council are not permitted to accept a further application for such a licence for a period of 1 year from the date of the refusal unless the applicant can demonstrate that there has been a material change in circumstances.

Contact Us
  • By Post:  
    District Court Offices
    Falkirk Council
    Municipal Buildings
    West Bridge Street
    FK1 5RS 
  • By Telephone:
    01324 501575
  • By Fax:
    01324 501588
  • By Email: