Falkirk Council is committed to delivering accessible and responsive services. Our website is part of that commitment. It provides access to a wide range of information about the Council, our services and the area.
As a first point of contact our Customer First Team also provides you with access to all Council and related services.
Our Customer First advisors, who are trained to deal with a wide range of enquiries and will assist you at your first point of contact or convey your enquiry to the appropriate service.
Contacting Falkirk Council
telephone with enquiries and for emergency contacts
email your enquiry to firstname.lastname@example.org
request a service online, including requesting a special uplift, reporting antisocial behaviour or benefit fraud, and reporting a road or street defect
visit our customer contact points at your local One Stop Shop, where Customer First advisors will assist you or let you speak direct with the correct service representative
write to Falkirk Council, Municipal Building, West Bridge Street, Falkirk FK1 5RS
Comments and feedback
We welcome any feedback about the website and the services we deliver. Our “Feedback" form allows you to give us your views.
If you would like to make a complaint about the website or the services we deliver, please use the "Make a complaint" form.