Falkirk Council is committed to delivering accessible and responsive services. Our website is part of that commitment. It provides access to a wide range of information about the Council, our services and the area.
As a first point of contact our Customer First Team also provides you with access to all Council and related services.
Our Customer First advisors, who are trained to deal with a wide range of enquiries and will assist you at your first point of contact or convey your enquiry to the appropriate service.
Contacting Falkirk Council
You can:
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telephone with enquiries and for emergency contacts
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email your enquiry to contact.centre@falkirk.gov.uk
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request a service online, including requesting a special uplift, reporting antisocial behaviour or benefit fraud, and reporting a road or street defect
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visit our customer contact points at your local One Stop Shop, where Customer First advisors will assist you or let you speak direct with the correct service representative
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write to Falkirk Council, Municipal Building, West Bridge Street, Falkirk FK1 5RS
Comments and feedback
We welcome any feedback about the website and the services we deliver. Our “Feedback|" form allows you to give us your views.
Complaints
If you would like to make a complaint about the website or the services we deliver, please use the "Make a complaint|" form.