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The ILM Certificate in First Line Management comprises of 8 classroom days covering 8 modules and 2 e-learning modules.

The topics covered on the course are:

  • Introduction to leadership
  • Understanding how to establish an effective team
  • Understanding change
  • Managing workplace projects
  • Understanding performance management
  • Understanding how to motivate to improve performance
  • Understanding customer service standards
  • Understanding stress management (e-learning)
  • Understanding coaching and training

The Assessment on this qualification requires the candidate to complete 9 Work Based Assignments, each being approximately 1,500 words.

By the end of the course, delegates will be able to:

  • Identify the differences between leadership and management
  • Describe the stages of team formation
  • Identify the barriers and resistance to change
  • Describe the purpose of customer service standards
  • Describe the 5 stages of project management
  • Identify the causes, impact and symptoms of stress
  • Explain the manager's role in Managing Performance
  • Explain how to plan the coaching for an individual
  • Describe the factors that affect motivation in the workplace
Course Date(s)  Dates coming soon
Venue  Virtual
Cost £190 per delegate