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The ILM Certificate in First Line Management comprises of 9 classroom days covering 8 modules and 2 e-learning modules.

The topics covered on the course are:

  • Introduction to leadership
  • Understanding how to establish an effective team
  • Understanding change
  • Managing workplace projects
  • Understanding performance management
  • Understanding how to motivate to improve performance
  • Understanding customer service standards
  • Understanding stress management (e-learning)
  • Understanding coaching and training

The Assessment on this qualification requires the candidate to complete 9 Work Based Assignments, each being approximately 1,500 words.

By the end of the course, delegates will be able to:

  • Identify the differences between leadership and management
  • Describe the stages of team formation
  • Identify the barriers and resistance to change
  • Describe the purpose of customer service standards
  • Describe the 5 stages of project management
  • Identify the causes, impact and symptoms of stress
  • Explain the manager's role in Managing Performance
  • Explain how to plan the coaching for an individual
  • Describe the factors that affect motivation in the workplace
Course Date(s)  Dates have not been scheduled as yet for 2019. If you are interested in attending this course in the future, please email and your details will be held on a waiting list until further dates are scheduled.
Venue  Training Suite
4th Floor
Municipal Buildings
Cost £190 per delegate