How to book a course

Your line manager will need to contact the Customer and Business Support team to book the course.

Customer and Business Support team

The booking email must include your:

  • Employee number
  • Service
  • Location
  • Email address

A cost code will also be needed if there is a charge for the course.


If you need to cancel your course, please contact the Customer and Business Support team as soon as possible.

We use external providers to deliver a number of the courses and we agree the daily fee in advance with these consultants and calculate the cost per person. If you cancel your place on the course 14 days before the training, there will be a charge.

Cancellation charges

  • 5 working days or less - 100% of cost
  • 6 – 14 working days - 50% of cost
  • 15 + working days - No charge


    Adult support & protection

    Child protection

    Communication skills

    Customer care

    Cycle commuter courses

    First Aid

    Health & safety skills training

    HR forms plus

    Leadership & management development

    Organisational Development Consultancy Service

    Personal effectiveness

    Policy & procedures


    Recruitment & selection