Our specially trained mediator and intervention officers will meet with you either together or separately in order to gather information regarding issues of concern and to get both sides of the story. Once this has been done and both parties agree to mediation, further meetings will take place with the intention of reaching a resolution between both parties.

How long does mediation take?

The number of meetings and how often they are held depends on a number of things, such as how complicated the issues being discussed are. We also rely on everyone involved attending the meetings.

Is mediation confidential?

Yes. Confidentiality will only be broken if there is a risk of harm to anyone involved, or there is a disclosure of criminal behaviour.

Is mediation legally binding?

No. Mediation is a voluntary process. It is the responsibility of everyone involved to keep to any agreement made.

Is mediation the same as counselling?

No. Mediation is there to help you look at and sort out issues once a relationship has broken down or is in danger of breaking down.

Will I feel pressure into agreeing something I don't want to do?

No. Mediators do not take sides, they are there to provide encouragement and to make sure everyone involved is given equal opportunity to have their say. You are in charge of the decision making.

What is the point in mediation, we will never agree?

The attendance of a trained mediator can make a big difference to the kind of conversation you can have. There is nothing to lose by trying a different approach.