If you are unable to put your recycling and waste containers out for collection because of your age, poor health or a disability, we may be able to help.

On your collection days, we will collect your bins and containers and return them after they are emptied. All bins and containers must be stored in an accessible location.

Collection crews carrying out an assisted collection will close any access gates where possible. However, householders remain responsible for securing any access gates and maintaining them in a safe working order.

This service is free of charge.

If you would like help with your recycling and waste containers, please click the link below and complete the on-line request form.  If you require assistance to complete this form, please contact our helpline on 01324 506070.

Once complete we will contact you with the outcome of your application. This can take up to 7 working days.

You will need to provide additional supporting Information for your application e.g. evidence from a medical professional such as a care assistant/GP or evidence your blue badge entitlement – when completing the online form you will be required to upload this evidence.

If you cannot complete your application online, please contact 01324 506070 for assistance, and the information can be posted to  

Please ensure you quote your application FC reference on any communication relating to application.

If your application is approved, stickers will be sent to your address, these should be applied to your bins and containers to show the collection crew you have joined the service.

Assisted collections will be reviewed each year.