The proposal sets out how the Council aims to make it easier to access services online, strengthen cyber security, and offer more support for people who are not confident using digital tools.  

The strategy aims to make it easier for residents to get the help they need, whenever they need it. A major part of this programme is giving residents round the clock access to support through a smart digital assistant.  

The 24/7 tool will be able to answer everyday questions, guide people straight to the right service, and help with simple tasks without the hassle of searching through multiple pages or contact details. This will cut the effort for residents, speeding up responses, and making the experience of dealing with the Council simpler, smoother, and more convenient. 

There will also be a focus on reducing digital exclusion, so that people who struggle with devices, internet access or confidence can still get the help they need.  

This includes practical support through libraries and community locations, free community Wi-Fi, device lending, drop-in help sessions, and continued support for low-income households, including connectivity support such as SIM cards and advice on affordable broadband and social tariffs. 

Behind the scenes, the strategy sets out plans to replace older systems and improve how internal systems work together. The aim is to reduce manual admin and speed up processes, so employees can spend more time supporting frontline services.

It will also strengthen cyber security, including 24/7 monitoring to spot threats early and tighter controls on who can access information, making sure data is protected at every step.