This notice provides details of what information we collect from you, what we do with it, and who it might be shared with.

Identity and contact details of the controller and the data protection officer

Falkirk Council is the data controller. You can contact the data protection officer at:

Data Protection Officer
Municipal Buildings
West Bridge Street
Falkirk
FK1 5RS

Frequently asked questions

  1. Table of contents

Why do we collect this information?

The information is being collected for the following purposes:

  1. To be able to provide you with free period products by way of online ordering from Falkirk Council and supplied by Hey Girls.
  2. To enable us to monitor, assess and improve the service provided.
  3. Where you consent to the collection of demographic information, to enable us to assess the reach of the service.

The legal basis for each purpose is set out below:

Legal basis Purpose
Consent 3
Performance of a contract  
Legal obligation 1, 2
Vital interests  
Task carried out in the public interest 1, 2
Legitimate interests  

The Council will have a legal duty under the Period Products (Free Provision) (Scotland) Act 2020 to make period products available for those who need them. In the meantime, the Council provides free period products as a welfare service.


What information do we collect about you?

We collect your name, address, email address and postcode so that products can be sent directly to you. We will use the postcode data for mapping purposes to better understand areas of demand.

Where you consent, we will also collect information about your age, gender, ethnicity, and any disability. This will be anonymised and used only for the purposes of assessing the reach of the service.


Where do we collect information from?

We collect information from you, when you complete the Request free period products form.


Who might we share your information with?

We collect information and send address details to Hey Girls who will fulfil the orders. We do not share your information with anyone else, unless we are required to do so by law.

The Council has a duty to protect public funds. We may check your information within the Council for verification purposes and/or for the prevention of fraud.

We may share your information with other organisations where we are required to do so for the purposes of the prevention or detection of crime.


Will we send your information outwith the UK?

Falkirk Council will not send your information outwith the UK. The address details and not the demographic information, are sent to Hey Girls for processing your orders. Hey Girls also have their own a privacy notice.


How long do we keep hold of your information?

Hey Girls will keep your information for 60 days from delivery and will delete the information after this time.

We will keep your personal information for 6 months maximum to fulfil orders.

Any postcode and demographic information will be retained only on an anonymised basis for 6 years maximum to help us to map our services to meet the needs of people in Falkirk.


What are my rights in relation to the information held about me?

You have the following rights:

  • To see any information held about you by making a subject access request.
  • To withdraw consent at any time, where the legal basis for processing is consent.
  • To data portability, where the legal basis for processing is (i) consent or (ii) performance of a contract.
  • To request rectification or erasure of your information, where data protection legislation allows this.

Do I have a right to complain about the way information has been used?

If you have a concern about the way we are collecting or using your personal data, please let us know and we will try to resolve this. If you are still concerned, you can contact the Information Commissioner:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow, Cheshire
SK9 5AF

or if you prefer to use a national rate number:


Do I have to provide my personal data to you?

You do not have to provide information to us, but we will not be able to provide you with products.


Do you use any automated processes to make decisions about me?

We do not use automated decision making processes.


This notice was last updated in February 2021.