If you disagree with a homelessness decision we have made, you have the right to ask us to look at it again. This page explains what you can appeal, how to do it, and what happens next.

You can ask for a review if you think the decision we made about your homelessness application is wrong. Common reasons include:

• You were found not homeless or not threatened with homelessness
• You were found intentionally homeless
• We decided you do not have a local connection to Falkirk, or that you have a stronger connection elsewhere
• You feel your temporary accommodation does not meet your needs or you were asked to leave it
• You feel the permanent housing offer does not meet your needs

If you're unsure whether your issue is eligible, contact us and we’ll explain your options.

You must request a review within 21 days of getting your decision letter. The 21 days start from the date you get the letter.

If you request your review in writing, keep a copy for your records.

You can request a review using our online form. Tell us:

• Your name and contact details
• The decision you want us to review
• Why you think the decision is wrong
• Any new information you want us to consider

If you need help writing your request, our staff or an independent advice service can assist you. Please contact us if you require a referral for help with this.

Your review will be carried out by a Senior Officer who was not involved in the original decision.

We will:

• Look again at the information on your case
• Consider any new information you provide
• Write to you with the outcome
• Aim to respond within 28 working days

Important: Once the review is complete, it cannot be appealed through this process.

If you remain unhappy with the outcome, you may be able to ask the Court of Session to look at whether the decision was made lawfully.

A judicial review looks at how we made the decision, not whether the decision was right or wrong.

The Court of Session will check whether we:

• Acted lawfully
• Followed the correct process
• Did not misuse our powers

To begin this process, you must raise a petition for judicial review. It is strongly recommended that you seek legal advice before doing so.

You can also get help from other independent advice organisations.

Independent housing advice can help you:

• Understand the decision
• Gather supporting information
• Write your review request
• Explore your housing options

You can contact national or local advice organisations using the link above