This notice provides details of what information we collect from you, what we do with it, and who it might be shared with.
Identity and contact details of the controller and the data protection officer
Falkirk Council is the data controller. You can contact the data protection officer at:
Frequently asked questions
Why do we collect this information?
The information is being collected for the following purposes:
- If you make a general enquiry to the Council we need to record your information to allow us to respond to you.
- If you make a complaint about the Council we need to record your information to allow us to respond to you.
The legal basis for each purpose is set out below:
|Performance of a contract
|Task carried out in the public interest
What information do we collect about you?
We need to be able to contact you to respond to your complaint or enquiry so we collect your name and contact details. This includes a postal address, email address and/or phone numbers. If you have a preferred method of response, please just let us know. We can deal with anonymous complaints / enquiries but this means we won't be able to respond to you.
We also keep copies of your communications with us and our responses.
Where do we collect information from?
We collect information from you or your chosen representative. There may be cases where we collect information from a friend or family member but we won’t respond to them without your consent.
Who might we share your information with?
Your information may be shared with other services within the Council to enable a full response to your complaint or enquiry. For example, if your enquiry was about refuse collection we would pass your enquiry to the Councils Waste Services if it was not something that can be immediately answered.
We may also share your information with the Scottish Public Services Ombudsman if you have contacted them to investigate our handling of a complaint.
Will we send your information outwith the UK?
We do not transfer your information outwith the UK.
How long do we keep hold of your information?
The database will hold your information for 2 years after your enquiry or complaint is closed. If your complaint is in relation to factoring we will keep your information for 3 years.
Services we share your information with may hold your information for longer.
What are my rights in relation to the information held about me?
You have the following rights:
- To see any information held about you by making a subject access request.
- To withdraw consent at any time, where the legal basis for processing is consent.
- To data portability, where the legal basis for processing is (i) consent or (ii) performance of a contract.
- To request rectification or erasure of your information, where data protection legislation allows this.
Do I have a right to complain about the way information has been used?
If you have a concern about the way we are collecting or using your personal data, please let us know and we will try to resolve this. If you are still concerned, you can contact the Information Commissioner:
Do I have to provide my personal data to you?
You do not have to provide information to us, but we may then not be able to provide you with a service.
Do you use any automated processes to make decisions about me?
We do not use automated decision making processes.
This notice was last updated in May 2018.