Housing Services reimbursement

This notice provides details of what information we collect from you, what we do with it, and who it might be shared with.

See below for more information:

What information do we collect about you?

In processing your reimbursement claim we collect your name and contact details (which may be a postal address, email address and/or phone numbers), and details of the reasons for the reimbursement. We also keep copies of your communications with us and our responses.

Why do we collect this information about you?

The information is being collected for the following purpose:

  1. To assess any reimbursements made to the Council and to pay our share for any reimbursements, share or otherwise, that we have a responsibility for.

The legal basis for each purpose is set out below:

Legal basis Purpose
Consent
Performance of a contract
Legal obligation
Vital interests
Task carried out in the public interest 1
Legitimate interests

Where do we collect information from?

In processing your reimbursement, we collect information from details you provide on a claim form, or any communication such as phone calls, emails and letters.

We may also collect information from other council departments as part of our assessment.

Do you have to provide your personal data to us?

We require personal data to progress a reimbursement for payment. Without this we are unable to process a payment to reimburse you. You do not have to provide information to us, but we may then not be able to provide you with a service.

Who might we share your information with?

We may share information with other council departments to enable us to assess and process your payment.

The Council has a duty to protect public funds. We may check your information within the Council for verification purposes and/or for the prevention of fraud. We may share your information with other organisations where we are required to do so for the purposes of the prevention or detection of crime.

Will we send your information outwith the UK?

We do not transfer your information outwith the UK.

How long will we keep hold of your information?

We keep your information as long as required by law or by our business requirements. We have a Business Classification Scheme in place which sets out the types of records we hold, and how long we hold them - you can access the relevant part of the scheme below.

Housing
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Finance
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See below for more information:
See below for more information:
See below for more information:

This notice was last updated in May 2026.