This notice provides details of what information we collect from you, what we do with it, and who it might be shared with.

Identity and contact details of the controller and the data protection officer

Falkirk Council is the data controller. You can contact the data protection officer at:

Data Protection Officer
Municipal Buildings
West Bridge Street

Frequently asked questions

  1. Table of contents

Why do we collect this information? (purpose and legal basis of the processing)

The information is being collected for the following purposes:

  1. The processing of your application for a Taxi Booking Office Licence
  2. The determination of your application for a Taxi Booking Office Licence
  3. The processing of an application to vary or renew your Taxi Booking Office Licence
  4. The determining of an application to vary or renew your Taxi Booking Office Licence
  5. The issue of any Taxi Booking Office Licence granted
  6. Inclusion on the Public Register of Taxi Booking Office licences
  7. Ensuring compliance with the conditions of your Taxi Booking Office Licence
  8. The processing of any complaint made about your Taxi Booking Office Licence
  9. The determination of any complaint made about your Taxi Booking Office Licence
  10. The submission of any statutory returns relating to this type of licence

The legal basis for each purpose is set out below:

Legal basis Purpose
Performance of a contract  
Legal obligation 1 - 10
Vital interests  
Task carried out in the public interest 1 - 10
Legitimate interests  

We are required by the following legislation to collect your data:

  • Civic Government (Scotland) Act 1982

What information do we collect about you? (categories of personal data)

We collect your name, address, date and place of birth, email address, phone numbers, unspent convictions, conditional offers and fixed penalties within or outwith the UK, where applicable evidence of confirmation of right to work in the UK (passport, birth certificate) and details of previous licences. We also keep copies of your communications with us and our responses

Where do we collect information from?

We collect information from you, the organisations and persons we consult with to comply with the law and anyone who submits an objection, representation or complaint.

Who might we share your information with? (recipients of personal data)

Your information will be shared with the following recipients or categories of recipients:

  • Police Scotland
  • Scottish Fire & Rescue Service
  • Falkirk Council Services - Building Control, Environmental Health, Development Management
  • Licensing Standards Officer
  • some information will also be shared with the public via the register of licences and the statutory advertising process

The Council has a duty to protect public funds. We may check your information within the Council for verification purposes and/or for the prevention of fraud. We may share your information with other organisations where we are required to do so for the purposes of the prevention or detection of crime.

Will we send your information outwith the UK? (transfers to other countries)

We do not transfer your information outwith the UK.

How long do we keep hold of your information? (retention period)

  • Where an application for the grant of a licence is refused by the Civic Licensing committee, information relating to that application will be retained for the current year and the following 6 years. It will then be destroyed.
  • In any other case, information relating to your licence will be retained for the current year and the following 6 years from the date the licence ceases to have effect. It will then be destroyed.

What are my rights in relation to the information held about me?

You have the following rights:

  • To see any information held about you by making a subject access request.
  • To withdraw consent at any time, where the legal basis for processing is consent.
  • To data portability, where the legal basis for processing is (i) consent or (ii) performance of a contract.
  • To request rectification or erasure of your information, where data protection legislation allows this.

Do I have a right to complain about the way information has been used?

If you have a concern about the way we are collecting or using your personal data, please let us know and we will try to resolve this. If you are still concerned, you can contact the Information Commissioner:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow, Cheshire

or if you prefer to use a national rate number:

Do I have to provide my personal data to you?

If you fail to provide the information required on the application form, we may not be in a position to accept the application as a competent application. This means that your application cannot be processed and will be returned to you.

Do you use any automated processes to make decisions about me?

We do not use automated decision making processes with Taxi Booking Office applications.

This notice was last updated in May 2018.