If you are unhappy with a decision about your housing application or an offer of housing, you can ask to have the situation looked at again using the appeals procedure.

You can use the appeals procedure if:

  • The Council has refused to make you an offer of housing
  • The priority Band you’ve been awarded doesn’t match your situation
  • You have been suspended from the housing list
  • Your application has been cancelled
  • You have been offered a property that is in an unreasonable condition
  • The property you’ve been offered doesn’t match the choices that you’ve made on your application form
  • Your Band 1 or Band 2 priority has been removed because you have not bid for 3 months
  • Your Band 3 or Band 4 priority has been removed because you have not bid for 12 months
  • Your priority has been removed because you have refused offers of housing or a direct match

If Falkirk Council has refused to make you an offer of housing or the priority Band you've been awarded doesn't match your situation, you can appeal this at any time. For all other grounds for appeal, you can appeal up to 21 days from the date the decision was made.

Our appeals leaflet and form is available for download:

Homespot Appeals Process

Alternatively, you can speak to a member of staff from our Housing Services at your local Advice and Support Hub.

We will reply to your appeal in writing. If you are still unhappy with the decision, we will let you know what the next step is.