Housing Online gives you access to self-serve functions allowing you to
- update your contact details (including phone numbers and e-mail)
- update your personal details
- access your rent account, rent statement, and rent transactions
You will also be able to view your tenancy details and access the services for rent payments and reporting repairs (if you have already registered for this).
Sign up
To sign up to Housing Online, you will need to be registered with myaccount. If you already have a myaccount (we use it for My Falkirk as well), you can skip ahead to the existing myaccount instructions.
If you are a joint tenant, please contact IHMS@falkirk.gov.uk and we will provide you with a person reference number which will enable you to register with Housing Online.
New myaccount
- Complete the myaccount registration form.
- A verification email will be sent to you - click the link in your verification email.
- You will then be prompted to log in to your myaccount.
- Once logged in, you will be presented with a page of terms and conditions. Once you have read the terms and conditions, tick the checkbox to confirm you have.
- Then, click ACCEPT to proceed.
- A consent page will open - click YES, TAKE ME THERE.
- This will open the registration page for Housing Online.
Existing Falkirk Council Tenant or housing applicant
- If you are an existing Falkirk Council tenant or housing applicant, select the Existing Applicants and Tenants – Register option, and complete the registration form.
- Please note that you will need your payment reference number or person reference number to register.
New housing applicant
- If you are a new applicant, select the New Client – Register option, and complete the registration form.
- Please note that you will need to provide 5 years of address history in the address section.
- Once you have completed the registration form, you will then be prompted to log in to Housing Online with your email address and password.
- The registration process is now complete.
Existing myaccount
- Log in to your myaccount with your username and password.
- The registration page for Housing Online will open.
Existing Falkirk Council Tenant or housing applicant
- If you are an existing Falkirk Council tenant or housing applicant, select the Existing Applicants and Tenants – Register option, and complete the registration form.
- Please note that you will need your payment reference number or person reference number to register.
New housing applicant
- If you are a new applicant, select the New Client – Register option, and complete the registration form.
- Please note that you will need to provide 5 years of address history in the address section.
- Once you have completed the registration form, you will then be prompted to log in to Housing Online with your email address and password.
- The registration process is now complete.
Log in
Once all of the above steps have been completed, you will be able to access Housing Online by logging in to your myaccount.
Support
Should you require any support in signing up for Housing Online, please contact IHMS@falkirk.gov.uk.